熱情而周到的工作人員,非常安靜,靠近機場,免費的停車,周到的客房服務。周末這裏舉行了一次重要的會議,前台為我們安排了一頓美味的房內用餐,因為餐廳和酒吧都擠滿了人。更多
- 查看酒店優惠
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- 餐館
- 客房服務
- 酒吧/高級酒吧
熱情而周到的工作人員,非常安靜,靠近機場,免費的停車,周到的客房服務。周末這裏舉行了一次重要的會議,前台為我們安排了一頓美味的房內用餐,因為餐廳和酒吧都擠滿了人。更多
顯示較少Dear Guest,
thank you very much for taking your time to share your experiences here on tripadvisor. It was a pleasure to host you at Novotel Zurich Airport Messe and I look forward to welcome you back again very soon.
Kind regards,
Markus Koller
Novotel
蘇黎世機場這家諾富特不只有煮水器還送瓶裝水,櫃檯的服務專業有效率,只是飯店房間的狀況比較多,洗澡熱水比較小不是很穩定,飯店樓上有桑拿跟健身房。房間的插座很多,早餐可能印度客人比較多,有提供印度咖喱。不過可能住客很多,設備的維護還需要加強。
亲爱的汉庭,
非常感谢您作为我们的客人并花时间分享您的反馈。 我已经注意到你的意见和指示,以便进一步改进。
最好的祝福,
马库斯科勒
(由谷歌翻译翻译)
這是我第一次來到歐洲,並在蘇黎世機場展覽諾富特酒店度過了愉快的時光。無線互聯網速度很快,很容易連接。早餐種類很多,尤其是點心。友好的員工們讓我有賓至如歸的感覺,儘管我遠離我的祖國馬來西亞。我們肯定還會再次來到這裏。
Dear Guest,
thank you so much for this wonderful feedback and comments about your experiences with us at Novotel Zurich Airport Messe. I'll be happy to share your review with all my team as it certainly will motivate them to continue all our efforts to provide highest levels of quality and service to all our visitors.
Kind regards,
Markus Koller
工作人員非常樂於助人。不過,我們帶了很多行李,卻被告知蘇黎世機場酒店沒有禮賓服務。非常小的浴室,淋浴堵塞,非常臭!對於那些不得不打掃它的年輕人感到抱歉,不管那些是什麼,真的很糟糕!年輕的Jamacian小伙子,非常快的整理好,他非常好!房間很大,電視很大!現在看起來正常了,如果你不問,就不會有任何改變!前台工作人員非常樂於助人,能很好地處理繁雜的預訂和行李。當我們沒坐上班車時,他們還預付了出租車!
Dear Guest,
thank you very much for staying with us at Novotel Zurich Airport Messe and taking your time to share your feedback with the community here on tripadvisor.
I'm very happy that you have enjoyed your stay and the great service provided by the team.
I hope to have the chance to welcome you back to our hotel very soon,
best regards from Switzerland,
Markus Koller
這家店我只待。地毯太髒了,我只有穿着鞋才敢在上面走。我們在枕頭上找到了血跡,在浴室里找到了頭髮。可能清潔工很用心,但是工作壓力太大了,他們沒法做的面面俱到。我已經不是第一次來這裏住宿了,但我以後一定不會來這裏住宿了。不過我還是要承認,他們很快就給我換了個新的枕頭。但這個新枕頭也不怎麼乾淨。浴室的水槽縫裡塞了一個黑色的襪子。趕緊讓我離開這裏吧,再也不來了!
Dear Guest,
I am very sorry to read about your experience while staying at our hotel. This certainly does not represent the quality which we are aiming to provide to all our guest on a daily and constant basis.
Please rest assured that the issues described will be addressed and all actions necessary will be taken.
Kind regards,
Markus Koller
我們大家庭一起住在這裏的時候,我們對前台的任何要求或投訴都沒有得到回應,入住手續辦理速度非常緩慢,我們給前台打電話進行要求或投訴,都沒有人應答。總的來說,這不是一次好的住宿體驗。
Dear Guest,
thank you very much for your feedback. I am very sorry that we have let you down on your expectations during your last stay. Please rest assured that I will review this in all details with my team and we will make every step necessary in order to avoid such or similar situations from happening again in the future.
Kind regards,
Markus Koller
這家酒店離機場很近,僅幾站路!儘管離市中心有點遠,但是酒店對面就有電車車站,很方便就能去到市中心!早餐很好吃!食物也很多,樓下的酒吧也很好,可以深夜的時候去那裡和飲料。酒店的房間很舊,但是很乾凈!接待處的服務有點慢。總之,如果你是來出差的,這個酒店是個不錯的選擇!
Dear Guest,
thank you very much for staying with us at Novotel Zurich Airport Messe and sharing your very nice comments about your experiences at our hotel. I'm happy to read that you've been overall very satisfied with us, but also well noted the points for improvements raised.
Kind regards,
Markus Koller