Dear Wiley L,
We appreciate the beneficial feedback that you have provided the hotel. As a five star Hotel we pride ourselves on the service we deliver and I am pleased to learn that your experience reflects the high standards that we strive to achieve. We look forward to welcoming you back on your next visit to Sydney.
Thank you for sharing your recent experience at the Sydney Harbour Marriott. As we are located within minutes of Circular Quay, we are pleased that you had a great stay with us and that you were able to utilize this advantage. I apologize for any disappointment that housekeeping may have caused you and thank you for bringing it to my attention. I hope we have the opportunity to welcome you back to the hotel, in the future.
Gaurav Wattal , Director of Operations
我在世界各地共住了200多家萬豪酒店，包括萬豪旗下的萬怡（Courtyard）和萬豪居家（Residence Inn），這家雪梨的萬豪酒店是我住過的最差的，房間又小又不舒服。我作為萬豪會員沒有受到酒店的特別對待，酒店管理層不在乎我不滿意，包括Jennifer Brown經理，她傲慢而不負責任，遺憾的是，我浪費了80000積分，住在這家管理不善的酒店。
Thank you for taking the time to share your thoughts and giving us feedback .
Providing the highest level of hospitality is our number one priority and we sincerely apologise for falling short of meeting your expectations. We regret any inconvenience that has interrupted your stay, as I can assure you that it is our highest priority to ensure that our guests needs are met.
I am disappointed to lean you were uncomfortable and unhappy with your room and size. Our hotel rooms are comparable in size of the surrounding city hotels and as we are in the process of started our room upgrades in the near future I have taken on your valuable feedback in an effort to improve our facilities and guest hotel experience.
I hope you will consider the Sydney Harbour Marriott on your next visit to Sydney so that we can better deliver upon the guest experience you deserve.
Director of Operations