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1 - 6 則評論(共 4,905 則)
1 週前已評論

行理部(conceige) 及代客泊車非常之冇禮貌。酒店非常之殘舊,房間沒有翻新,所有物體都是1970年代,但是不是古董,只是破損的,如果消費者這個價錢應住香格里拉或四季酒店會比這間酒店遠好。房間內不提供一般五星級酒店的樽庄水及房間內的睡(slippers)。每次要打去客務部按排要求樽庄水,每次只給2小樽。房間隔音差,很多雜音及噪音!住在這四個晚上,每天早上都被雜音弄醒!真是很煩躁,覺得好像受騙,下次來悉尼一定不會入住
Inter continental

房間建議: 房間面對建築工程,不要選擇城市房
  • 入住日期:2018年7月;旅遊類型:家庭出遊
    • 舒適度
    • 清潔與衛生
    • 服務
感謝 Yum888
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Interconsydney,洲際酒店(雪梨) 的 Hotel Manager,回應了這篇評論回應日期:1 週前
Google 翻譯

Dear Yum888,

I am very disappointed that you are left with a less than favourable impression of the InterContinental Sydney.

It is very disheartening to hear of your dissatisfaction with us, in particular of the shortfalls you experienced throughout your stay. Rest assured I can sincerely appreciate your frustration on some of the matters mentioned and will be sure to discuss your feedback with our management team to ensure that we can improve our offerings and service delivery as a priority.

Thank you for your feedback, and perhaps on another occasion we may welcome your return and restore your faith in our services and hospitality.

With Kindest Regards,

Charlotte Holtmann
Hotel Manager

回報不適當的回應
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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
1 週前已評論 透過行動裝置

這是一間很棒的酒店,不是為其夢幻的建築,也不是為其令人驚嘆的位置,而是為其傑出的員工。可能是因為酒店好的培訓,也可能是有好的管理,但是我們入住的2個晚上遇到的所有員工都是快樂的,專註以及專業的。這造就了一家傑出的酒店。

感謝 stephen718
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
Interconsydney,洲際酒店(雪梨) 的 Hotel Manager,回應了這篇評論回應日期:1 週前
Google 翻譯

Dear stephen718,

I would like to take this opportunity to thank you for your feedback that you left after staying with us at InterContinental Sydney

It is so wonderful to hear that you feel that the hotel has a great team of colleagues and a happy, attentive, professional service culture. This is something which is so important to us so I am pleased to hear that we are on the right track. We do pride ourselves in providing the best service possible and ensuring every guest has a memorable stay.

I look forward to the opportunity to welcome you back to the hotel to experience more of the InterContinental life with us in Sydney!

With Kindest Regards,

Charlotte Holtmann
Hotel Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
4 週前已評論 透過行動裝置

洲際酒店距離環形碼頭僅一步之遙,因此它真的是住宿的好地方。房間雖然老舊但很乾凈。員工很好,隨時準備好提供幫助。早餐自助很好。我最初想昇級到洲際俱樂部,但是價格太貴了我改變了心意。可能下次我會嘗試一下。總之這是一次很好的體驗,我們肯定會回來的。

感謝 Ria G
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
Interconsydney,洲際酒店(雪梨) 的 Hotel Manager,回應了這篇評論回應日期:4 週前
Google 翻譯

Dear Ria G,

Thank you for writing a review and letting us know of your excellent time spent with us at InterContinental Sydney.

I am pleased that our team of colleagues were at your side and ready to assist you when required, and that you enjoyed your buffet breakfast experience in Cafe Opera.

The Club InterContinental experience is a highlight for many of our guests and is certainly one not to be missed - with rooftop sweeping Sydney Harbour views, it definitely makes for experiencing the very best of the InterContinental life!

We look forward to welcoming you back on another occasion soon - farewell until next time!

With Kindest Regards,

Charlotte Holtmann
Hotel Manager

回報不適當的回應
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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年6月3日已評論 透過行動裝置

我在洲際酒店(雪梨)住過好幾次,感覺這是一家很棒的酒店。如果您可以在港口一側找到一個房間,那您就可以看到世界上最美的景色。最近,由於雪梨燈光節(Vivid festival)的緣故,我入住了這家酒店,從房間看到的景色美極了。服務會如你所願,非常出色;標準很高,會超出你的期望,並會一直保持高標準。房間寬敞乾淨,最重要的是還很安靜。最棒的酒店之一。

感謝 Stephen F
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
Interconsydney,洲際酒店(雪梨) 的 Hotel Manager,回應了這篇評論回應日期:2018年6月4日
Google 翻譯

Dear Stephen F,

May I thank you for your continued loyalty and on this occasion choosing to stay with us one again and write a review of InterContinental Sydney.

I am so pleased that we could welcome you for Vivid Sydney and enjoy many of Sydney's most famed icons lit up in a colourful light display! Your comments of the service you experienced from our colleagues is wonderful to note and I thank you for sharing.

We do appreciate you letting us know that we are one of the best hotels in Sydney - and my team and I do look forward to welcoming you back again soon!

With Kindest Regards,

Charlotte Holtmann
Hotel Manager

回報不適當的回應
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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年5月4日已評論 透過行動裝置

又是一次愉快的入住。如果你正計劃入住這裏,那麼考慮一下昇級成俱樂部套房吧,這樣就可以使用頂樓的俱樂部休息室,可以免費享受風景、食物和飲品。在平和安靜的休息室俯視雪梨大橋真的很適合我。讓人放鬆的音樂和黃昏時分的蠟燭真是太棒了。所有工作人員都讓人感到非常愉悅。

1  感謝 Woofwoof2
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
Interconsydney,洲際酒店(雪梨) 的 Hotel Manager,回應了這篇評論回應日期:2018年5月8日
Google 翻譯

Dear Woofwoof2,

Delighted to receive your review letting my team and I know of your fantastic stay experience with us at InterContinental Sydney!

It is always our greatest wish to know of how our guests feel after staying with us, so I am extremely pleased that your time spent with us was memorable for all the right reasons! I will be sure to share your feedback with our team who will be pleased to read that they could help create an experience for you to write of when you returned home.

Woofwoof2, my team and I do look forward to welcoming you back again soon to InterContinental Sydney.

With Kindest Regards,

Charlotte Holtmann
Hotel Manager

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