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Ihg DA會員馬上被認可,club lounge服務非常好,服務人員服務到位,IC lounge的優點,舉凡下午茶、晚上點心、酒,在樓下的早餐,表現水準之上,酒吧侍酒師專業一款espresso Martini 超好喝。房間升級到corner premium room,廁所浴缸維多利亞風格,床舒適。飯店本身是Rialto 130年的古董,所以房間很有歷史感,尤其地板會嘎吱作響。入住時有拿到sparkling brut的迎賓飲及超美味馬卡龍,很有誠意。房間用品和硬體或許和新飯店無法比較,但服務和傳統及歷史感彌補舊飯店的缺點。優缺點為一體兩面,老派的住客,一定要選這家。
我原本應該注意一下其他人的評論。這真的是一家非常老舊的酒店,感覺更像是一家舒適型酒店或者經濟型旅館,而不是洲際酒店。然而,酒店的價格非常昂貴。房間里沒有水,傢具很差,淋浴看上去不好用,水槽被堵住了。洲際酒店原本是豪華型酒店,但這個奢華品牌已經逐漸打了折扣。唯一還保留在這個品牌里的是奢侈的定價。墨爾本一定還有好幾家更便宜、質量更好的選擇。我以後會避免入住這家酒店的。
Hi RudyRoe,
Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the condition of our hotel, the unavailability of water in your room, and the sink just to name a few. I know how inconvenient these issues were and I am very sorry. This is definitely not the InterContinental life that we wanted for all of our guests and I will make sure to let our team know about your concerns for necessary improvements on our end.
I would also like to follow up on your experience that is why I sent you a private message. I hope you can respond at your soonest available time.
Mike F.
Case Manager
IHGService
我和朋友在這裏住了一晚。我預訂了國王高級套房,很高興發現他們把我們昇級到標誌性套房 - 真是太好了!房間很華麗。客房服務快速友好。俱樂部酒廊的女士有禮貌和非常樂於助人。小食美味,服務出色。我們在中庭吃了早餐,那裡很漂亮。自助餐好吃,咖啡好喝。和我們上次住宿相比,一切都要好得多!回到了對這個品牌所期望的標準。謝謝洲際酒店提供出色的住宿!