酒店還可以,工作人員很好,我發現我一直在向工作人員索要一些用品,因為房間里沒有,汗蒸房沒有運營,可能是因為沒有人來吧。房間里的油漆都剝落了,傢具的整體質量有些過時,考慮到每晚的房費,以及可用的設施,總的來說有點貴。我不了解停車費用,對價格不明晰。更多
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酒店還可以,工作人員很好,我發現我一直在向工作人員索要一些用品,因為房間里沒有,汗蒸房沒有運營,可能是因為沒有人來吧。房間里的油漆都剝落了,傢具的整體質量有些過時,考慮到每晚的房費,以及可用的設施,總的來說有點貴。我不了解停車費用,對價格不明晰。更多
顯示較少Dear drose718487,
Thank you for taking the time to complete our guest satisfaction survey.
On behalf of our entire staff at Radisson, I wish to extend my apologies for the concerns you shared about your experience at this hotel. I have addressed the steam room and room furnishings with our Maintenance team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Kind regards,
Justin Phillips
General Manager
我在墨爾本時總是住在這家酒店。工作人員很友好、樂於助人,並且知道我是一個常客。這次旅行入住,我的房間在電梯旁邊,對於睡眠輕的人來說這是一個問題,但這隻是偶爾會發生的事情。
Dear Wayneskier69,
Thank you for taking the time to write a review of Radisson on Flagstaff Gardens, we are pleased to hear that you enjoy staying with us, we are always happy to take any preferences on board to ensure your stay is more comfortable.
We look forward to welcoming you back to the Radisson on Flagstaff Gardens in the near future.
Kind regards,
Justin Phillips
General Manager
這家酒店是一個住宿的好地方。工作人員很出色,食物很美味。位置很便利,按摩浴缸很棒。總之呢,這個酒店很棒,下次我肯定還會再來的,我喜歡酒店的積分獎勵制度。
Dear Quest35022387096,
Thank you for taking the time to write a review of Radisson on Flagstaff Gardens, we are pleased to hear that you enjoyed your stay. Thank you for your kind words about our service, and we are happy to hear that you like our rooftop jacuzzi and the food from HQ's restaurant. We will share this feedback with our team.
We look forward to welcoming you back to the Radisson on Flagstaff Gardens in the near future.
Kind regards,
Justin Phillips
General Manager
在我辦理登記入住的時候,我詢問了(他們)一些我認為我已經購買的服務。我真的很驚訝,事實並不是我想的那樣。但是接待處的人和服務台的人都很遲鈍,而且一點都不幫忙。而且,即使在我給雷迪森(酒店)寫了电子郵件之後,他們也沒有遵守價格承諾。我付款之後發現房費比我付款時還要便宜,但是這裏沒有人回應我的請求。
Dear Safari45216294212,
Thank you for taking the time to review your Radisson on Flagstaff Gardens experience and share your thoughts.
I do believe my Front Office Manager has attempted to make contact with you but has been unsuccessful. If you could please make contact with the hotel at your convenience and ask for our Front Office Manager. It is always our goal to ensure each and every guest experience is an exceptional one for all the right reasons and I am sorry to read that we fell short of this goal.
I appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. On behalf of our entire team at Radisson I thank you for your business and look forward to seeing you again when your travels bring you back to the area.
Kind regards,
Justin Phillips
General Manager
酒店有優秀的餐飲服務,可愛的員工不僅做的很好,還為回頭客提供額外的服務,一份精美的牛排。房間很舒適,有很好的淋浴,這對我來說是必不可少的。早餐的選擇也很好。 咖啡很好,但是我想要換個更大的咖啡杯子就更好了。
Dear Stuart W,
Thank you for taking the time to review your Radisson on Flagstaff Gardens experience and share your thoughts. I am thrilled to see that you enjoyed your overnight stay at the hotel.
I greatly appreciate your feedback and kind words in relation to the level of service offered. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I’m sure the team will be delighted to know we met that service goal.
On behalf of our entire team at Radisson I thank you for your business and look forward to welcoming you back in the near future for another memorable stay!
Kind regards,
Justin Phillips
General Manager
工作人員、食物和房間都很棒,還有很棒的乾淨房間,非常寬敞,優秀的工作人員非常友好,食物非常美味,我會再去那裡的,強烈推薦。它就位於公園對面的好位置。
Dear Odyssey59905458003,
Thank you for the great review and your recommendations to our TripAdvisor readers, I am thrilled to see that you enjoyed your Radisson on Flagstaff Gardens experience. Thank you for your praise of the genuine care and personalized services provided by our staff, I will share your feedback with the team, especially those working during your stay.
On behalf of our entire team at Radisson I thank you for your business and look forward to welcoming you back in the near future for another memorable stay!
Kind regards,
Justin Phillips
General Manager