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我經常住在這家酒店。但是我要說每次淋浴的時候,它太糟糕了,以至於我自己發誓再也不會回來了。這次我要遵循我對自己的保證……這家酒店的一切都很好!員工很好,早餐很棒,位置很完美,但是淋浴沒救了!!!
Good Afternoon 17646,
Sorry to hear you don't like the showers. We would love to hear some more detail around this point as to weather you are referencing pressure? Or the fact that it a shower/bath arrangement. We have recently installed new shower heads which are prescribed to pull the same pressure as before so if these are not working I would love to know. We have tested several and will attend your room to ensure it's not an ongoing issues.
Should you feel like breaking your promise to yourself I'm sure we'll impress on your next visit.
Kind Regards
到亞拉和南門購物只需要很短的路程,公寓很寬敞舒適,床很大,而且我們還可以在早上就檢查登記。早餐很美味,遊泳池和水療中心又好又暖和,我們兩次去都感覺很享受。
Good Morning Paul,
Thanks so much for the review its warming to hear we were able to hit the mark across so many areas of the property. Brilliant stuff.
We look forward to seeing you again soon.
Kind Regards
我要感謝在這一天幫助我們的工作人員,當問題出現的時候,他們很關心,並且會解決這些問題。特別感謝Carinda的幫助。提供給出席者的食物也很出色。
Good Morning Anna,
Brilliant to hear that you had a successful conference with us and that the food was delicious - the chefs treat that salmon with real respect!
I will be sure Carinda has her name in lights for a while following the mention of her specific service and helpfulness across your conference - she is definitely an ambassador for our goals in this area.
We look forward to your next visit.
Kind Regards
當你支付清洗服務的費用后——那等於他們為床做清潔——而如果你的預訂是在酒店的規定時間之後,那麼他們會收取20.00的費用把行李給你送到雪梨。我已經退房了,那時離規定退房時間還有4個小時,還有大量的服務沒享用。雖然酒店的位置很好,但服務很糟糕。
Good Afternoon Catherine,
I am sorry to hear you feel we missed the mark on some touch points during your stay. Our team pride themselves on their service standards and have great responses in these areas.
I'm not sure what 'charged for cleaning' means, however all our rates include a daily servicing of your rooms, which is a pull up of beds, top up of amenities, and general once over of surfaces such as bathroom & kitchen. This is not at any extra cost.
In relation to sending of lost property we charge $20 for the express post satchel that we use - this is quick and tracked for any further investigation at a later date. We can utilize other means should the customer prefer (ie snail mail)
I do enjoy that you liked our location and hope you utilize the property again as I'm sure we'll impress on your visit.
員工友好助人,我們跟另外一對情侶一起,訂了一套兩室一廳的公寓。每間房都是大床,非常舒服。公寓面積挺大。位置很好,去MCG & AMII公園可以直接走路過去很方便,會經過雅拉河。
Good Evening Coxie,
Thanks for the review - great to hear that the double King apartment suited your needs and that there was enough space for everyone in the group to enjoy themselves here at Mantra Southbank.
We look forward to seeing you again soon.