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1 - 6 則評論(共 887 則)
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2 週前已評論 透過行動裝置

優雅酒店5是一塊瑰寶。地理位置非常優異,工作人員都很隨和,熱心幫助。我不小心把iPad掉在了從Cat Ba去河內的大巴上,而酒店工作人員答應第二天幫我去大巴公司的辦公室去取回來,實在是挑不出任何毛病。餐廳的食物很好,天台的酒吧景色很好。非常推薦!

1  感謝 KTYF
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.sg 查看原文
Hanoielegancehotel,優雅酒店5 的 General Manager,回應了這篇評論回應日期:2天前
Google 翻譯

Dear KTYF,

We would like to warmly thank you for your gratitude, and for leaving this kind review on TripAdvisor further to your stay at La Siesta Diamond Hotel & Spa.

We could not be happier to provide you with a memorable experience. Thank you for your kind compliments to our restaurant and bar that we indeed truly take pride of as we offer our guests nothing but a taste of perfection with our well-prepared and delectable food and beverages. Also, I am very thrilled to know that my team was able to assist you with retrieving your iPad. We knew exactly what our guests expect, so we always strive to give the best and efficient service to all of them to make them feel comfortable on their vacation.

It will be a great honor for us to have a chance to welcome you back again so please let us know the next time you’ll return to our ancient and charming city. We look forward to welcoming you again soon!


Best regards,

Do Duc Giang( Mr.)
General Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年6月17日已評論

酒店各個方面的員工都很出色,讓我們感到賓至如歸。唯一的缺點是酒店沒有遊泳池,不過我們發現我們並沒有足夠的時間使用泳池。餐館的氣氛很好,飯菜也很不錯。酒店地理位置靠近商店和夜市。對了,我們的房間還被昇級為行政套房,非常寬敞,乾淨,打理的很好,這讓我們的住宿更加愉快了。感謝各位工作人員,讓我們的入住如此舒心~

1  感謝 Gail A
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
Hanoielegancehotel,優雅酒店5 的 General Manager,回應了這篇評論回應日期:5 週前
Google 翻譯

Dear Gail A,

What can I say but thank you for such a wonderfully positive review to our overall property!

We're delighted that you found our room to be spacious and clean and our location to be very convenient which is very accessible and close to shopping areas. Also, we are grateful for your comments about our top floor Gourmet Corner restaurant which indeed offers a very charming atmosphere and is a perfect place to enjoy a delicious mean while enjoying a mesmerizing view of the city. I must say that it is truly inspiring to receive feedback such as yours as this is the greatest motivation for us all.

We are looking forward to welcoming you back for another wonderful stay and thank you again for such a great review!

Best regards,

Do Duc Giang( Mr.)

General Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年6月3日已評論 透過行動裝置

我和我的家人要感謝河內這家優雅酒店給了我們一個美好的酒店入住體驗。酒店所有的員工都很友好,給了我們很多幫助。特別想感謝在我生日當天的特定蛋糕和房間內的裝飾,這些讓我的這個生日變得難忘。而且,The Gourmet Corner餐廳的食物也很好吃。早餐有當地食物,也有大眾食物,多種多樣的水果,沙拉,卷類,蛋糕,壓榨果汁,醬汁等等。還有特製的麵條,蛋...我的孩子們特別喜歡吃這些食物,他們想在我們入住酒店期間的每個晚上都在這裏吃不同的晚餐。餐廳可以看到城市和湖面的景色,氣氛很浪漫。強烈推薦這家位於河內老城區的便捷,舒適,愜意的酒店。

2  感謝 Elaine T
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.sg 查看原文
Hanoielegancehotel,優雅酒店5 的 General Manager,回應了這篇評論回應日期:2018年6月6日
Google 翻譯

Dear Ms. Elaine Tang,

Warmest greetings from Hanoi La Siesta Diamond Hotel & Spa!

Thank you for staying with us and taking your time to share your feedback, especially rating us as 5 star on Tripadvisor.
We could not be happier to learn that you chose us to celebrate your birthday. We not only strive to make your birthday special but also you feel WOW and leave here with memories and experiences. It is also always encouraging to learn that you are satisfied with our services including our food and to know that your kids particularly love to dine with us is truly rewarding as it is what we strive for every day.

We hope life will take you back to us again soon. Please let me know if there’s anything we could do to make your stay even more exquisite!

Best regards,

Do Duc Giang( Mr.)

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年5月10日已評論

我們經人推薦住在這家酒店。現在我非常確定為什麼了。位置非常棒,我們在這裏住了三個晚上。我以後一定會再來。員工非常熱情,积極幫助我們,沒有遇到麻煩事。房間很棒。早餐自助也很好。毫不猶豫地會再次預定以及推薦這家酒店。

2  感謝 rachwalker2017
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.co.uk 查看原文
Hanoielegancehotel,優雅酒店5 的 General Manager,回應了這篇評論回應日期:2018年5月20日
Google 翻譯

Dear rachwalker2017,

Thank you for taking the time to share your experience on Trip Advisor. It was a pleasure having you here at Hanoi La Siesta
Diamond Hotel & Spa.

We're delighted to learn that you were satisfied with the overall experience here. Your compliments about our hotel facilities and the service from our staffs are truly appreciated. I will definitely share your feedback with the team. There is no better motivation
than your words of praise for a job well-done.

We really look forward to welcome you back and please do not hesitate to contact me if you need any assistance for the future bookings!

Best reagards,

Do Duc Giang ( Mr.)

General Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年4月14日已評論

事實上,這裏遠不止有個好的地理位置,這的工作人員很好,早餐很棒,有西方和越南美食,超好的溫泉還有完美的按摩!房間和床也都很好。我想不出這家酒店有什麼不好的地方!謝謝!

1  感謝 T.B.Patriot
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
Hanoielegancehotel,優雅酒店5 的 General Manager,回應了這篇評論回應日期:2018年4月21日
Google 翻譯

Dear Mr./Ms. T.B.Patriot,

We sincerely appreciate your loyalty towards La Siesta Diamond Hotel and Spa and thank you for choosing us as your accommodation and for the fantastic review!

We're delighted to read that you have a memorable stay with us. We could definitely say that we are perfectly located in a central area which is a minute walk to the famous Hoan Kiem lake. Also, thank you for your recognition of all my staff who always make sure that we provide nothing but exceptional service to each of our guests every time. I will personally share your thoughtful comments with them as I'm sure it will further give an additional motivation to each and everyone of the team members to continuously deliver an excellent service to all of our guests.

It is through reviews such as yours that inspire all of us to continue to exceed our guests' expectations. The team and I look forward to welcoming you back to our ancient and beautiful city soon!

Best regards,

Do Duc Giang( Mr.)

General Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年3月31日已評論

Hanoi La Siesta Diamond酒店和水療中心地理位置優越。我們受到熱情的歡迎,有水果、果汁和濕毛巾。房間乾淨且舒適。員工們友好且熱情。房間有空調、迷你冰箱、保險箱和吹風筒。我和我的朋友在去Ha Long海灣的前後都入住了這家酒店。當我們從旅遊回來這裏的時候,在床上有“歡迎回家”的標識。考慮得非常周到。我們在國際婦女節期間入住這家酒店。酒店給了我們團隊里所有女人一根長莖玫瑰。這非常甜蜜。缺點:WiFi信號在房間不是最好的——浴室很小——房間有不同的格局(有些房間比其他的大),但價格是一樣的。

1  感謝 Kristina C
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
Hanoielegancehotel,優雅酒店5 的 General Manager,回應了這篇評論回應日期:2018年5月29日
Google 翻譯

Dear Cristina C,

Warmest greetings from Hanoi La Siesta Diamond Hotel & Spa!

Thank you so much for your very kind words, we are all delighted to hear that enjoyed your stay so much. We take pride to make our guests feel at home and well taken care of, so it is very rewarding to know that you have been satisfied.
On the other note, it is valuable that you have given us your constructive feedback and we truly appreciate it. For us to obtain additional information regarding your stay, please contact me at giang@hanoielegancehotel.com at your earliest convenience.

Once again, thank you and we look forward to having you with us again soon.

Best regards,

Do Duc Giang( Mr.)

General Manager

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