Dear Anthony B,
Thanks for taking the time to write your comment on Tripdavisor and I am very sorry that it is under negative circumstances.
I would like to apology for the inconvenience caused with the night shift and I hope this experience will not impair your confidence at Novotel.
I appreciate your good comment about our breakfast and I really hope to welcome you back soon at Novotel Saigon Centre.
hank you for taking the time to tell us about your experience at the Novotel Saigon Centre.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
For your information, at all Novotel hotels around the world, your children are our important guests. Accommodation and breakfast are free for 2 children under 16. Moreover our team will be pleased to assist you to get an room upgrade to meet the guest's expectation.
We really appreciate your kind words about our breakfast quality and look forward to welcoming you back in the near future.
Executive Assistant Manager