Dear pianist1437,
Thank you very much for your fantastic review.
I am so happy to welcome you back to our hotel after seven years! I am also delighted to read that you had a fantastic stay with us and that you enjoyed a wonderful birthday celebration in your suite, which was decorated with birthday amenities carefully arranged by our Ladies and Gentlemen. It is great to learn that you went to enjoy cocktails at Ozone and that you found the service provided by our Ladies and Gentlemen to be caring and kind. At The Ritz-Carlton, Hong Kong, our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your warm comments have been shared with Karen, Violet, Thomas, Lesley, Annie, Gary, May, Mia and Alana.
We hope to have the pleasure of welcoming you back soon.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong