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1 - 6 則評論(共 1,721 則)
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
3 週前的評論 透過行動裝置

我真的很感激他們昇級了我的房間。但是我不明白為什麼我拿不到Ching San餐廳的發票。我吃晚飯的那天忘了要原始發票,三天后我要求拿發票,他們說第二天早上需要打電話給會計人員,但在我退房時沒有給我發票,所以我再次提醒工作人員給我準備出來。我在午夜訂購了Go-Send郵遞服務,但沒有收到發票原件,他們給了我一份副本。我真的不明白為什麼我這麼簡單的請求會變得如此麻煩。

感謝 Ariel3003
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
meliapurosani1,日惹美利亞酒店 的 Guest Relations Manager,回應了這篇評論回應日期:2 天前
Google 翻譯

Dear Mr.Ariel,

Warmest greeting from Melia Purosani Hotel Yogyakarta!!

Thank you for choosing Melia Purosani as your accommodation and for the time to review your stay.

Our glad to hear that you have enjoyed the room upgrade. In regards to the invoice that in our hotel there is tax regulation that we applied the stamp duty for the invoices. That the information that we can share and we do apologize for the inconvenience.

Again, thank you very much for your constructive feedback and we hope you afford us another opportunity to provide you a pleasant stay in Melia Purosani Yogyakarta.

Sincerely yours,
Sulis
Guest Experience Executive

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2019年4月7日已評論

在日惹(Yogyakarta)的短暫停留。因為地理位置對於我們而言十分方便,所以我們又回來了。此外,我們很喜歡我們剛剛裝修完的房間——看起來如此別緻和現代。在方面的每一個角落之中,房間本身就是一個巨大的愛。食物一般都很好,尤其是早餐。因為泳池很漂亮,我特別喜歡在泳池區域閑逛。工作人員也很友好。下次我還會回來的。

感謝 TheGlibos
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
meliapurosani1,日惹美利亞酒店 的 Guest Relations Manager,回應了這篇評論回應日期:1 週前
Google 翻譯

"Warmest greeting from Melia Purosani Hotel Yogyakarta"

Dear TheGlibos,

First of all, we would like to thank you for continuously selecting our newly refurbished hotel Melia Purosani as your accommodation and for taking your precious time to write us a review about your enjoyable story having stayed at our hotel.

We are so glad to hear that you have enjoyed the whole times spent in our large comfortable room and especially loved our breakfast buffet selection and the pool facilities. Your complementary are highly appreciated and we believed it will motivate our team to continue providing the best service to all of our guests.

Again, thank you very much for your gratifying feedback and we certainly look forward to welcoming you back to Melia Purosani and ensuring your next visit is another amazing experience.

Sincerely yours,
Sulis
Guest Experience Executive

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2019年3月10日已評論

從那個小紅人進來,打開我們的出租車車門的時刻起,我們就開始了一段驚人的經歷。我們通過他們的網站預訂了房間,每天花10澳元。自助早餐很棒, 遊泳池很奢華, 整個酒店的特徵都讓人驚嘆。工作人員是我們遇到過的最好的。我們第一次去日惹, 很高興預訂了陽台房。真希望我們呆的時間更長,3天時間過得很快。床和枕頭讓我們睡覺的時候彷彿上了天堂。離Marlblorio街很近(拼寫可能需要檢查),拐角處有很棒的食物和購物。感謝酒廊的實習生Tony,你真棒,很好的主人!!一次美妙的住宿, 我們還會再回來的。

感謝 Tracy N
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
meliapurosani1,日惹美利亞酒店 的 Guest Relations Manager,回應了這篇評論回覆日期:2019年3月21日
Google 翻譯

Warmest greeting from Melia Purosani Hotel Yogyakarta"

Dear Ms.Tracy N,

We would like to express our gratitude for choosing Melia Purosani Hotel as your preference to stay and for your time to share us your amazing experience while staying with us.

We are very happy to read that we could meet your expectations of wonderful stay with excellent services and facilities at Melia Purosani. From our doorman the red soldier, our comfortable room, the great breakfast and our perfect location are apart which made an amazing stay with us.

Thank you again for the kind feedback and we are looking forward in hosting you again in the very near future.

Sincerely yours,
Sulis
Guest Experience Executive

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2019年2月20日已評論

工作人員沒有注意到隔壁的噪音。只有當我們要求退款並威脅要離開時,我們才換到了房間。早餐很好吃,但晚餐就不行了。肉是乾的,三種蔬菜都是生的

與 Meliá Hotels International 合作收集的評論
感謝 BrenandJohn
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
meliapurosani1,日惹美利亞酒店 的 Guest Relations Manager,回應了這篇評論回覆日期:2019年3月13日
Google 翻譯

Dear Mr.BrenandJohn,

Warmest greeting from Melia Purosani Hotel Yogyakarta!!

Thank you for choosing our hotel during your visit to Yogyakarta and for taking the time to review your stay on line in TripAdvisor.

Our glad to hear that you liked our breakfast. Nevertheless, please accept our sincere apology for the inconvenience doe to the noise of cap Gomeh event next to the hotel.

Again, thank you very much for your constructive feedback and we hope you afford us another opportunity to provide you a pleasant stay in Melia Purosani Yogyakarta.

Sincerely yours,
Sulis
Guest Experience Executive

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2019年1月23日已評論 透過行動裝置

很贊的地方,很贊的工作人員很棒的氛圍......唯一可以感受五星級的方式。我肯定會回來。食物很贊,實惠的價格,多樣性,昇級,漂亮的房間,試試這一水平的體驗...真的大有不同..

感謝 Slamajama
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
meliapurosani1,日惹美利亞酒店 的 Guest Relations Manager,回應了這篇評論回覆日期:2019年1月28日
Google 翻譯

"Warmest greeting from Melia Purosani Hotel Yogyakarta"

Dear Mr/s. Slamajama,

On behalf of Hotel team,we would like to express our gratitude for trusting Melia Purosani Hotel as your preference to stay and for your time to share us your enjoyable moment spent at our hotel.

We are very happy to read that we could meet your expectations or could even exceed them. We're glad also to hear that you feel satisfied with the hotel location, our level room, the atmosphere, our special team and the amazing food that we present every morning during breakfast. Your encouraging review definitely a great acknowledgement to be shared to the entire team.

Thank you again for the kind feedback and we certainly look forward to welcoming you back to Melia Purosani and ensuring your next visit is another amazing experience.

Sincerely yours,
Sulis
Guest Experience Executive

回報不適當的回應
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