Thank you for writing a review. Comments like yours encourage all of us as we strive to provide exceptional guest experiences. Looking forward to seeing you again in the future. Hurry back.

Thank you for writing a review. You were provided a nonsmoking room. It is unclear how the dammage to the bedskirt occurred or when. Our staff inspected the room and found no odor of smoke. However your request to Expedia for a complete refund was approved by our property. And our records indicate you were provided one hour to leave. Obviously after receiving a complete refund it is expected that you would leave. And at checkout your room companions wanted to negotiate a lower price for all of you to stay, which we refused. Obviously it is a bit strange since you claimed you needed a complete refund because to you the room smelled like smoke and you could not stay. We are sorry we could not meet your expectations.

Thank you for writing a review. I am sorry your reservation was somehow lost. I do not know which booking agency you used, or if technical difficulties occurred when you made your reservation online. I am very glad our manager helped you find a room down the street. Our goal is always to help our guests, and we are happy you were pleased with our manager's assistance. Customer service is a priority for us. I hope you will stay with us in the future, and please feel free to contact the hotel and confirm that your reservation is in our system after you make your reservation. Hope to see you soon.