這次入住泳池房,好處當然就是陽台直通泳池,大約四五間房連通到同一個長條型的小泳池,不過一樓的房型就是蚊蟲容易有,所以選擇上自行衡量嚕更多
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這次入住泳池房,好處當然就是陽台直通泳池,大約四五間房連通到同一個長條型的小泳池,不過一樓的房型就是蚊蟲容易有,所以選擇上自行衡量嚕更多
顯示較少Dear Lisa529_chen,
Thank you for your generous feedback on your stay in our Pool Access Room at Phuket Graceland. I am glad that your find it nice. I hoped to have known earlier that you encountered the mosquitoes. We would have found something useful to keep them out of your room!
We would love to see you again at Phuket Graceland during your next visit to Patong!
Yours Sincerely,
Supachet Thamrongvithavatpong
Guest Relations Team
我們13號入住這間酒店15號離開,入住當天這間酒店已經沒有空調櫃檯職員話下午應該可以維修好,但直到我們離開這間酒店都還未有空調提供上網睇留言好似話要到20號才有空調,如果你們打算入住這間酒店真係要好好考慮清楚,這間酒店很真的很有問題完全沒有危機準備意識,我未試過住過一間酒店可以咁多日都冇空調提供,又沒有其他安排又不可以退房只識得收客人錢,離開當天都冇一句正式道歉或賠償😪第一天問佢哋怎辦他們話會提供風扇,但最後都冇回覆到第二天再追問先至給我們一把風扇,但都沒用完全兩晚都沒有正式睡覺,因為房間實在太悶熱還有一陣噏味還有床單都係黐立立又有蚊咬,簡直係一個非常痛苦嘅經歷,以後寧願比多少少錢租一間較新的酒店,畢竟這間酒店都有點舊,check out那天都搞咗好耐,因為好多外國人在櫃檯不停罵他們的職員😪好似完全冇任何應有合理安排呢間酒店真係好唔掂。
Thank you for your honest review and we sincerely apologize for the unexpected incident. We will take your feedback to management and improve the quality of our services and hospitality especially upon our next renovation. We hope to have a chance of welcoming you again on a normal circumstance as we look to bring nothing but smooth services to our guests.
布吉的早上6時左右陽光溫暖空氣清新,酒店環境超美周圍好寧靜好舒服很適合渡假享受人生。酒店內有大大小小的泳池旁邊還有沙灘,真的風景一流身心愉快。
Dear mihochang,
Thank you very much for your super-nice feedback. I am glad to know that your stay with us bring you joy and comfort. It is our honor to provide you hospitality and perception of beauty on your vacation.
We most definitely look forward to welcoming you back again at Phuket Graceland, where peace and happiness resides.
Have a wonderful day.
Warm Regards,
Supachet Thamrongvithavatpong
Guest Relations Team
位於巴東海灘旁邊,步行五分鐘就可以直達沙灘、市集、按摩、食店、便利商店!應有盡有!酒店內設施也很豐富,特別推介酒店幾個泳池都很大很舒適!sunset pool是無邊際泳池及按摩池. main pool則是長長的向海泳池. 另一邊有相連房間的泳池. 酒店每天會舉辦活動,很有趣!早餐算是不過不失,沒有很特別. 唯一是浴室水溫有點不穩定,不過整體性價比還是很優!
Dear hkgterrence,
Thank you for your generous feedback on your recent stay at Phuket Graceland Resort & Spa. I am glad to know that we made your vacation enjoyable. We would certainly love to have you back again during your next visit to Phuket as a returning guest. We are looking forward to being joy to you once again.
Yours Sincerely,
Supachet Thamrongvithavatpong
Guest Relations Team
我們在普吉格雷斯度過了美好的時光,工作人員態度友善且樂於助人,度假村裡有泳池和海灘。我想向所有年齡段的人推薦這個度假村,今年我或許還會再來一次這家度假村。度假村的房間維護的不錯,經常會翻新。
Dear Carmel S,
Thank you for letting us know of the experience you had whist your stay here at Gracelands.
Its good to know that you had enjoyed the hotel and its services and we are awaiting your return..
Regards,
Vishal Rajan
Assistant Guest Relations Manager.
這個度假村的景色棒極了,黃昏非常漂亮,令人着迷。遊泳池非常大,用起來舒服至極。住宿條件真的很好。不過,我想提醒大家的是,這裏的工作人員不太友善,而且不止一個人,尤其是在早上的時候,前台的服務員幾乎從來不笑,讓人感覺很尷尬。太可惜了,服務員們的表現令我失望,這給我們的住宿帶來了一些不愉快。
Dear Robooob,
Thank you for letting us know of your experience during your stay at Graceland.
Its hard to know that you didnot receive a wish or a smile at the land of smiles during your stay...
we do take it seriously and will do the needful to ensure courtesy in every service aspects at the hotel.
Regards,
Vishal Rajan
Assistant Guest Relations Manager.