Dear AndDan1966,
Thank you for selecting us to spend your vacation, and for your positive impression about our facilities.
We deeply regret to hear that your room was not up to your expectations.
Please allow me to clarify that the Plaza rooms are located at the ground floor of the shopping area
with an enclosed indoor living space fitted with a decorative wall panel that allows ventilation, and natural light enters the area via a see trough roof panels above.
Rooms with balcony are available under the categories of deluxe, Deluxe pool view and pool access rooms.
In regards to your concern about fire risk, all our rooms are fitted with smoke detector and centralized fire alarm system.
Once again we deeply apologize for the inconvenience, please do contact us directly so we can further address your concern.
With Best Regards,
Luca F Davanzati
General Manager