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顯示較少這裡服務一級棒 完全可以安心放鬆的享受巴西料理 服務生非常逗, 有質量還會說中文。 感覺在這裡非常自在, 環境清潔 ,位子舒服,酒還不錯喝,就是可能有些酒要等到不同天才能點。巴西食物原來那麼好吃,在這裡廚房也能看見透明化。 這些廚師感覺非常專業, 有個服務生 James 很輕切,為了讓我們住的安心 享用美食 還照顧我們的一些關心的問題。 Best service I’ve received in São Paulo , definitely visit again in future
Marcelo678,
Our team appreciates your amazing review and we are glad for your kind words about your experience with us!
It is an honor to know that you feel our dedication to showing the best of our service!
Rest assured that we will pass on your compliments about the restaurant to Chef Fabian, especially about the service of our dear James. Our staff will be delighted to welcome you on your next visits!
Monick I Fernandez
Customer Experience
雖然這家酒店被描述成5顆星,不幸地是我可能會只給他評四顆星。房間中等大小,但是那裡幾乎沒有空間可以容納兩個人掛衣服以及把襯衫放在架子上。浴室非常小,完全沒有空間擺放化妝品。你也沒法放置你的牙刷到浴室里。需要重新購買毛巾,因為毛巾都已呈淺灰色。早餐還可以但是你必須明白他們在物品質量品質上的大幅成本削減。酒店各處的工作人員都非常非常友好且樂於助人。
Dear NazliBel,
Thank you for the candid review regarding your recent stay with us.
Although we are glad to hear your compliments about the friendly staff, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning.
Rest assured your observations about the towels were forwarded to the relevant manager and their staff for further notification and they definitely do not reflect the comfort and service culture we aim to achieve.
On the other hand, we are sorry for not meeting up to your expectations regarding the accommodations. Let us inform you we have other room types with different decorations and facilities that might please you more! Take a look at our website for more information and do not hesitate to contact us.
We sincerely hope to welcome you back and regain your trust in our services.
With best wishes,
Vinycius Carvalho
Customer Experience
這裏的位置對於我在聖保羅的需求來說非常好,這次我都沒有時間來享受酒店的免費飲料,不過下次還有機會。我真希望能多利用一下這裏的健身房。
Dear Raquel,
Thank you very much for your lovely review!
It is always a great pleasure for all of us provide an excellent experience to you everytime you come.
We are excited to welcome you again next time and hope that you have time to enjoy our services a little bit more. :)
See you soon!
Vinycius Carvalho
Customer Experience
我在普爾曼住了10天,沒有任何問題,服務也很好。直到退房那天,我把一些衣服忘在壁櫥里了。兩小時后,當我意識到並回去拿的時候,噩夢開始了……我的衣服不在那裡了,沒有人給我答案,他們甚至暗示我在說謊…我擔心這家酒店的安全問題,作業流程不規範,最重要的是我在面對這個問題時他們的客戶服務。
Dear Mrs. Hervias,
Firstly, we thank you for choosing us as your hotel in São Paulo.
We feel sorry for the discomforts faced and assure you this is not the experience we seek to provide to our guests. It is gratifying to hear you had a great long stay with us and therefore, we hope to have shown you our concern with the guests’ well being and safety throughout this time.
During these past days, all security procedures and surveillance systems have been revised and retraced and we must maintain what was informed by Debora before. The correct procedures were strictly followed and there is no record of any items of clothing left in your room. All employees who have direct access to our guests are extremely trustworthy and nothing was seen by any of them.
It is understandable that our explanations may not revert the impressions of your experience, but we sincerely hope to have another opportunity to show you the best of our hospitality services in the future.
I am at your entire disposal for any further assistance.
Sincerely,
Thais Ghiro
Customer Experience
一流的酒店,美味的早餐,優秀的員工。酒吧也很棒,房間乾淨、新穎、非常舒適。除此之外,從機場開車到最好的公司IBM只有10分鐘的路程。如果你選擇普爾曼,你就選對了!
Hello PollaRiodeJaneiro,
Thank you for taking the time to evaluate and share your comments about your stay with us!
We are very happy to hear you enjoyed it due to our attentive staff, the Chef’s breakfast buffet, our rooms and the fabulous bar.
Be sure we will forward your compliments to the whole team and they will be delighted to welcome you every time you come on business for your amazing company! ;)
See you soon!
Thais Ghiro
Customer Experience
@pullmanhotelsbr
#pullmanibirapuera
我們住了一晚,度過了一段美好的時光。酒店的狀況非常好,員工令人稱道,非常非常友好。房間很乾凈,設施也很好。酒店位置對探索城市來說非常完美,我們感到非常安全。我們絕對推薦這家酒店,感謝整個團隊給我們帶來美好時光。致以親切的問候,Florian 。
Hello Florian,
Thank you very much for taking the time to evaluate and share your comments about your stay and also for your recommendation!
We are glad to hear you enjoyed it due to our attentive staff, the accommodations and our location.
Be sure we will forward your compliments to the whole team and they will be delighted to welcome you back!
See you soon!
Thais Ghiro
Customer Experience
#FeelWelcome #PullmanSPIbirapuera