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顯示較少這是一家非常好的酒店,我非常推薦。服務很好,接待處的工作人員超棒。遊泳池的景色很好,行政休息室的瑪麗亞和維克多超贊,我們玩得很開心。
Dear Fabricio M, I have no words to thank you for sharing your opinion about our hotel with the other TripAdvisors. We are happy to know that you enjoyed our services and the helpfulness of our team.
Thanks for your words about Vinicius, Maria and Victor. They are great persons and remarkable team members, they show the true meaning of hospitality. We are very proud of having them in our team.
Your comment have been addressed to our management team and it’s greatly appreciated.
Sincerely,
Felipe Vasconcellos
Sales Administrative Assistant
第一次去巴西,我覺得在希爾頓酒店讓人賓至如歸。工作人員講的英語令人欣慰。前台的Gustavo很友好,回答了我的問題,並在我上午10點到達酒店時幫我提前辦理了入住手續。房間又大又舒適又乾淨。Armazem餐廳提供豐盛的早餐、早午餐和自助午餐。客房服務及時周到。有一天,我很喜歡意大利肉醬麵條,因為我太累了,下班后不能再出去了。我將再次出差幾次,並期待再次住在這裏。它還位於一個購物中心的頂部,有很多餐廳和用餐選擇,所以如果你想要一些種類繁多的美食,你不必走很遠。
Dear Mr JDClever,
Thank you for taking your time to share your opinion with us. It is our aim to meet every one of our guest's individual expectations. I am very glad to see that you had a nice impression regarding our services, restaurants and staff. The most important for us is make you feel at home and deliver an enjoyable stay. I am very pleased to see that you enjoyed your experience so much, especially the helpfulness of our staff! Gustavo is really a great team member who shows the true hospitality we are here to offer.
We are all also looking forward to welcome you back to São Paulo!
Sincerely,
Fernando Simão - Guest Service Assistant Manager
這裏的人非常友好且樂於助人。一年後再來這裏,服務員依然會記得我喜歡漫畫,並給我帶些漫畫書。此外,我喜歡能邊呼吸着新鮮空氣邊吃早餐。高峰時段電梯的短缺促使人們去想一些成本較低的解決方案,例如額外增加電梯。如果新增的電梯不會在每一層都停,那麼它會快得多。這樣兩個電梯輪流工作會讓高峰段的擁堵明顯緩解很多。
Dear Dr. Max Gutbrod,
Thank you very much for your time in providing us your feedback, it is very useful for us to know your opinion. It is our aim to meet every one of our guest's individual expectations. I am truly sorry about the inconvenience with the lifts. Your case has been addressed to the Engineering Manager and our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We are very glad that our facilities and the Armazem outside area were the highlights from your stay here.
We are looking forward to have you back.
Best regards,
Fernando Simão - Guest Service Assistant Manager
因為出差住在了這間酒店,酒店的一切都讓我感到滿意。服務員都很友好,英語也講得很流利。酒店與商場相連,所以你可以直接到最底層,一出去就是商場了,那裡有許多食物選擇,可以購物,還可以買葯。房間設備更新狀況不錯,也很寬敞。如果你有這個選項的話,我絕對推薦這裏的行政休息區。每天都有美味的早餐和酒水降價時段,而且座位很多,景色優美,服務員都很主動幫助。與其他的希爾頓酒店相比,我覺得這裏算是佼佼者。
Dear womans_roar,
Thank you for taking your time to share your opinion with us. I am very pleased to see that you enjoyed your experience so much, especially the friendliness of our staff, they really show the true hospitality we are here to offer.
It’s is very good to know that you enjoyed so much your stay with us. Our pleasure and commitment is to ensure you feel cared for, respected and valued.
Your comment has been shared with the team members and executive Managers and I can assure you they were very happy to read your comments.
We are all looking forward to welcome you back to São Paulo!
Sincerely,
Fernando Simão - Guest Service Assistant Manager
從到達的那一刻到我們離開的那一刻,工作人員都很棒。酒店某些部分已被改建,但並非全部。奇怪的是,我們的房間被改造了一半。行政酒廊是一個不錯的附加設施,但也應該重新裝修。
Hello Trail28584257799,
Thank you very much for your comments about your last experience with us!
It is gratifying to know that you enjoyed our hotel so much!
Your classification has been shared with the staff members and department heads.
We will be waiting for your next visit!
All the best,
Felipe Vasconcellos
Assist. Admin. Sales
兩周前我第一次和我女朋友去巴茲爾。我們在莫隆比希爾頓酒店住了三晚,這是一次奇妙的經歷。服務是一流的,我們在酒店感覺就像皇室一樣。非常好,遊泳池也很棒。餐廳和酒吧也很棒。強烈推薦。切夫·岡薩洛·帕切科非常棒,非常專業,也非常樂於助人,早餐和午餐都很美味。我一定會回來的。
Dear Marco P,
I have no words to thank you for sharing your opinion about our hotel with the other TripAdvisors. Knowing you are so satisfied with our hotel and services and consider us your home in São Paulo.
Gonzalo Pacheco is a great person and remarkable team member, he shows the true meaning of hospitality. We are very proud of having him in our team.
Your comment have been addressed to our management team and it’s greatly appreciated.
Sincerely,
Felipe Vasconcellos
Sales Administrative Assistant