Thanking you. Team Grosvenor
Your kind words have just made our day.
We wish you a pleasant journey.
Thanking you Janine.
Your lovely words made our day.
Your succinct response is simply Purfkt!!
Thank you for taking the time to review the Grosvenor.
Correct, Her Majesty the Queen hasn't been back. Afterall, She has an Empire that she needs to attend to. That being said, we have letters from her Lady-in-Waiting and also, a letter from Prince of Wales to remind us that The Grosvenor is still very much in their thoughts (we are humbled even though deep down we know that it's pleasantries).
Lately, we have noted that more negative comments were given by guests who have stayed in the Standard Room. We constantly iterate one thing to guests that they get what they pay for, just as Airline that has got First Class, Premium Economy, Economy Class. Economy Class guests would need to put up with no-frill package, more cramped leg space, and more restrictions with their luggage, cancellation policy, seat selection, but most of all, the feeling of having to turn right instead of left as you check on board your flight. To put this into perspective, our funding goes towards renovating the better rooms first such as Suite, Superior Rooms, and ultimately, the Standard Room. Just like a plane, some Standard Rooms might be dated but we still ensure that you have a good comfortable sleep, with strong WiFi signal and great hot water pressure for shower. Isn't that the whole idea of paying for a basic room? You get the basic package.
Kindly do let us know the Room number you were in so that we could have the hole in the wall fixed please. "Mould" along the skirting board is the oxidisation of untreated nails that left brown marks on wall covering that's to enhance sound and thermal insulations for the room. The material is made with recycled plastic bottles and organism can't grow on it. As for toilet built for midget, wouldn't it be cool to have Tyrion Lannister of Game of Throne to give us his two cents' worth?
To sum it up, Team Grosvenor has done our utmost best to serve all our guests, sometimes with a twisted sense of humour. We are aware that this is hospitality, and it's impossible to please everybody. At the end of the day, we are all humans and a bit of compassion and understanding go a long way. We wish you a pleasant day.
Greetings Marion L
Thank you for your kind review.
It meant the world to all of us here at The Grosvenor.
Ping LIM (The Proprietor)