Thank you for taking the time to review the Grosvenor.
Correct, Her Majesty the Queen hasn't been back. Afterall, She has an Empire that she needs to attend to. That being said, we have letters from her Lady-in-Waiting and also, a letter from Prince of Wales to remind us that The Grosvenor is still very much in their thoughts (we are humbled even though deep down we know that it's pleasantries).
Lately, we have noted that more negative comments were given by guests who have stayed in the Standard Room. We constantly iterate one thing to guests that they get what they pay for, just as Airline that has got First Class, Premium Economy, Economy Class. Economy Class guests would need to put up with no-frill package, more cramped leg space, and more restrictions with their luggage, cancellation policy, seat selection, but most of all, the feeling of having to turn right instead of left as you check on board your flight. To put this into perspective, our funding goes towards renovating the better rooms first such as Suite, Superior Rooms, and ultimately, the Standard Room. Just like a plane, some Standard Rooms might be dated but we still ensure that you have a good comfortable sleep, with strong WiFi signal and great hot water pressure for shower. Isn't that the whole idea of paying for a basic room? You get the basic package.
Kindly do let us know the Room number you were in so that we could have the hole in the wall fixed please. "Mould" along the skirting board is the oxidisation of untreated nails that left brown marks on wall covering that's to enhance sound and thermal insulations for the room. The material is made with recycled plastic bottles and organism can't grow on it. As for toilet built for midget, wouldn't it be cool to have Tyrion Lannister of Game of Throne to give us his two cents' worth?
To sum it up, Team Grosvenor has done our utmost best to serve all our guests, sometimes with a twisted sense of humour. We are aware that this is hospitality, and it's impossible to please everybody. At the end of the day, we are all humans and a bit of compassion and understanding go a long way. We wish you a pleasant day.
Greetings Marion L
Thank you for your kind review.
It meant the world to all of us here at The Grosvenor.
Ping LIM (The Proprietor)
在這裏住了兩晚。床真的很難受，枕頭很糟糕。 乾淨的房間，但是很基本、很一般。 浴室非常過時，最近被重新鋪設和塗漆的房間更是如此。樓下的食物很好，酒吧的環境相當平靜，可以放一些音樂或者安裝更好的照明來設置更好的情調。與以前的住宿相比，服務更好了。
Greetings Elizabeth M
Thank you for taking the time to write a review on The Grosvenor.
Our hotel comprises of Standard Room, Superior Room, and Suites. So, more expensive rooms would have better amenities than the standard rooms. Renovation at The Grosvenor has been ongoing for the past decade. In actual fact, with any hotels, it's always in a state of modernisation keeping up with time and to be abreast of its wear and tear.
The Grosvenor, at this point in time has been steadfast with its 3-star hotel rating, meaning that we do all our basics right. As for our guests' expectation to be excitable beyond boring, the question is if our guests are willing to pay more for it. Majority of our core clientele is looking for value-for-money and we don't foresee this attribute will change in the near future, not until we have managed to do up EVERYTHING at the Grosvenor, which will take time.
It has taken us quite a while to get the right staff with the right attitude to look after our guests. We are pleased that you could sense the difference. It's easily said than done noting that Timaru is a small place, and that to find qualified staff who regards hospitality as a career choice instead of a part time position just to pay the rent is like finding a needle in a haystack.
At the end of the day, we aspire to be the best in what we do (not comparing ourselves against the competitors but as a measuring yardstick for us to measure us against our best selves) and that we plead for your understanding that we are and have been doing our best.
Greetings David G
We are disappointed for not meeting your expectation.
The Grosvenor is graded as a 3-star hotel by Qualmark, national standard by New Zealand Tourism Board.
Due to our sustainability policy, fridge is available on request. We don't believe a fridge needs to be switched on all the time just to cool a bottle of milk. In actual fact, we have UHT milk that already serves the purpose of milk to making tea and coffee. This is a policy that has served us well over the past decade.
I think what you are looking for is a 5 star boutique hotel that provides you with unforgettable memory. The tell tale sign is in the low rate that you are paying for the room.
We hope for your understanding.