Dear Austria, Barbara and Martin,
We truly appreciate the time you have taken to leave us such a lovely review. We are delighted to know you enjoyed each aspect of your visit, from your experiences with our dedicated staff to your time in our stunning private villas. We will be sure to pass along your kind praises to Elton, who will be pleased to hear that his services exceeded your expectations. The next time you are travelling, we would be honoured to welcome you back for another memorable visit.
Thank you for your generous review. How wonderful that so many aspects of your stay were exquisite, from our lavish culinary options to the attentiveness of our colleagues. We regret that the weather hindered your view of Table Mountain, but look forward to welcoming you back for an even better experience in the future. It was an honour to host you and we hope to see you soon.
Thank you for leaving us with your thoughts. First, we are elated that you were impressed by the breathtaking views, lavish cuisine, and exceptional service found throughout our resort. On another note, we take pride in our modern accommodations and spacious luxury, and regret that you were disappointed by these features. That being said, it brings us joy to read that our staff’s personal recognition made up for this by making you feel valued and special. It was an honour to welcome you to One&Only Cape Town, and we hope we may host you again in the future.
I am disappointed that your stay was not what you had expected.
Our OneEscape offer is specifically for our Marina Harbour Rooms, which face the V&A Waterfront and Marina. This was therefore the room you were confirmed at the time you made your reservation. At no stage was a higher standard room promised to you as you suggested in your review.
Despite your very aggressive and verbally insulting approach, our team took your disappointment to heart, and did offer you a couple of alternative room types, both of which you declined.
You were also offered other services and gestures, in order to improve your stay, which you also declined.
Thank you for taking the time to write this review. Traveling with a large group can be difficult, so it was our pleasure to ensure that your stay was as effortless as possible. We are happy to hear that you enjoyed our breakfast buffet, and got to watch some of the world’s best football during your visit! We hope to see you all again soon—Table Mountain will be waiting!