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1 - 6 則評論(共 2,497 則)
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
1 週前的評論

我得說,我在世界各地住過不少酒店了。但是這家酒店角房(CORNER ROOM)的景色是開普敦最好的。這裏可以俯瞰港口,清晨可以看日出,太陽從山上昇起,直至獅頭山(Lionshead)。這裏的水療SPA也非常贊。你可以邊在泳池遊泳邊俯瞰港口景色。這裏的水療也很不錯,桑拿房也有落地窗。這裏的房間真的太棒了!!我在這裏住了21天,每個晚上回房的時候都感覺像回到了自己的城堡般舒適。

感謝 th0mas1960
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
The_Westin_Cape_Town,開普敦威斯丁酒店 的 Manager,回應了這篇評論回應日期:1 週前
Google 翻譯

Dear th0mas1960,

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.
Your positive comments after a 21 day stay inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Warm regards,

Leon Meyer
General Manager

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2 週前的評論 透過行動裝置

這家酒店絕對是一流的,工作人員非常友善。房間無可挑剔而且非常乾淨,客房服務非常到位。前廳部經理安德烈非常樂於助人,辦事靈活,非常樂於助人,為了確保我的退房滿足我的航班和離店日期。他甚至幫我以相同的房價延長了一個晚上,儘管酒店已經預定滿了。工作人員在預約旅遊和路線規劃指導方面也很出色。期待我的下一次入住,並且獲得更棒的體驗。

感謝 ali_g_yousef
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
The_Westin_Cape_Town,開普敦威斯丁酒店 的 Manager,回應了這篇評論回應日期:2 週前
Google 翻譯

Dear ali_g_yousef,

Warm greetings from the Westin Cape Town.

Thank you for your recent visit and for extending your stay. Your kind words about our exceptional staff will be shared with the entire hotel team. All guest feedback is always appreciated, especially when it is positive. On behalf of the hotel team, it was a pleasure to serve you and we look forward to seeing you again soon.

With kind regards,

Robin
Assistant Guest Experience Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
4 週前的評論

許多人把這家酒店看作是一家商務型酒店,因為它在開普敦國際會議中心的對面,來這裏入住的客人大多數都是來參加大型會議的。我喜歡這家酒店是因為即使它在開普敦的中心,有時會在大廳里感覺到熙熙攘攘的人群……但當你進入房間后,你會感覺脫離了所有的一切。員工都很了不起,服務無可挑剔。早餐區的食物需要改進,但如果你選擇行政套餐,問題就不大。這絕對是個好地方。

感謝 856janicee
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.co.za 查看原文
The_Westin_Cape_Town,開普敦威斯丁酒店 的 Manager,回應了這篇評論回應日期:4 週前
Google 翻譯

Dear 856janicee,

Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards.
We appreciate your comments regarding our staff. It’s great to know that you appreciate our staff. Please accept our sincere apologies if your breakfast experience didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again!

Warm regards,

Leon Meyer
General Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年11月7日已評論 透過行動裝置

我出差的時候在這裏住了五天,這裏的員工真是一大亮點,非常樂於助人,友好和專業。房間也很寬敞,裝飾得非常漂亮。唯一需要改進的是,房間里的菜單服務是非常有限的。還有一件事是在酒店餐廳吃早餐時,我不得不排隊等了10分鐘。前台需要為每個人簽到,並帶他們來到座位上,這需要花費時間。等待非常令人沮喪,因為我開會不得不遲到了15分鐘。

感謝 mariemmintmohamed
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
The_Westin_Cape_Town,開普敦威斯丁酒店 的 Manager,回應了這篇評論回覆日期:2018年11月8日
Google 翻譯

Dear mariemmintmohamed,

Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests highlight of their stay is our wonderful staff! Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards.
We appreciate your comments regarding your breakfast and In-Room-Dining experience. Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again!

Warm regards,

Leon Meyer
General Manager

回報不適當的回應
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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年10月21日已評論 透過行動裝置

我和我的妻子在開普敦度假,因為我想使用我的SPG積分。酒店很乾凈,房間寬敞、現代化、舒適。工作人員都很好,很樂於助人。說實話,如果你要去度假的話,我建議你要麼住在海濱,要麼住在坎普灣。客戶服務中心建議我們在下午5點后不要外出,因此我被親自護送到了會議中心的自動取款機旁。我真的很欣賞他們對我們安全的重視,但當我們想出去吃飯時,就有些不方便了。我們經常用優步出行。所以,除非你在開普敦參加一個會議,否則你會發現去別處會讓你感到更輕鬆。

感謝 ptambeau
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.co.uk 查看原文
The_Westin_Cape_Town,開普敦威斯丁酒店 的 Manager,回應了這篇評論回覆日期:2018年10月23日
Google 翻譯

Dear Paul T,

Warm greetings from the Westin Cape Town.

Thank you for your recent visit and honest feedback.
On behalf of my team, I wish to apologize for any concern we may caused to make your visit to our city unpleasant. Our every intention was to make sure that you are well informed of any possible dangers that could happen.

The safety and security of all our guests is extremely important to us, particularly when walking in the CBD whilst it is dark. With that been said, I am pleased to hear that you were escorted by a staff member of the hotel, to and from the local ATM machine.

In closing, thank you once again for your feedback.

With sincere and kind regards,

Robin
Duty Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年10月7日已評論 透過行動裝置

有幸再次入住威斯汀酒店,受到酒店員工的熱情招待,酒店氛圍很好。酒店位置優越,而且可以坐酒店班車去参觀海濱(Waterfront),開普敦的主要景點之一。會展中心就在酒店前面,如果你去那裡參加活動的話,住這裏很方便。此外,附近有城市觀光巴士的站點,所以,有空的話,不妨去體驗一番。非常滿意。

感謝 Eduardo B
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.co.uk 查看原文
The_Westin_Cape_Town,開普敦威斯丁酒店 的 Manager,回應了這篇評論回覆日期:2018年10月7日
Google 翻譯

Dear Eduardo B,

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.
Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Warm regards,

Leon Meyer
General Manager

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