Dear eunice0330,

Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards.
We appreciate your comments regarding the room condition and our breakfast team. It’s great to know that you enjoyed the experience.
Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again!

Warm regards,

Leon Meyer
General Manager

Dear Santosh786

Thank you very much for taking time to post a review online. We are glad that you enjoyed the hospitality and the ambiance . It is, however, a pity that the food and juices did not live up to your expectations. Please accept our sincere apologies for any inconvenience caused regarding this issue. We certainly strive towards providing our guests with an amazing experience and have relayed the information to the relevant department to improve the standard of service.
We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect.

Kind regards
Jason Müller
Guest Relations Duty Manager

Dear colotravet,

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.
Your positive comments about our team member Melvin inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Warm regards,

Leon Meyer
General Manager