你們的旅館有不少地方讓我們大開眼界，我們剛剛在南非待了超過18天，可以做個比較了。前台接待真的是我們見過的最差的：放肆又粗魯。
浴室的門是關不上的。還有，如果你想要存水，那你第二天早上就要等8分鐘才有熱水用。
Thank you for taking time to review our hotel and express your concerns.
We're sorry to hear that you weren't entirely satisfied with your stay at Winchester Mansions.
The City of Cape Town has decreased our water pressure to save water. Unfortunately, this affected our top floors as the water pressure became quite low - we sincerely apologise for the inconvenience experienced during your stay. We recently installed a water pump to get our water pressure back to normal so you will most definitely not have the same problem again.
At Winchester Mansions, we treat our guests with the utmost respect and sincerity. We like to think of our guests as family and will go out of our way to ensure that you enjoy your stay with us. We want you to experience more than just accommodation - to feel the friendly atmosphere and ultimately, to relax.
Please be assured that we take the concerns of our guests very seriously and we strive to always ensure that you have a pleasant stay with us.
這是我第三次住溫徹斯特大廈旅館——每次它都變得更好。我是開普敦本地人，住在美國，每年我回來三次看家人。即使是跟朋友們一起住，我還是會在漂亮的中庭呆上幾小時，享受清新的空氣，欣賞美麗的落日。工作人員殷勤周到、熱情友好。房間我非常喜歡。我對這家酒店喜歡極了。
Thank you so much for your wonderful rating and review. We are very proud to be a part of this wonderful hotel and thank you for being a part of our journey. We cannot wait to welcome you back to the Winchester Mansions.
作為我們webjet旅行的一部分，我們在開普敦住了4個晚上。溫徹斯特旅館的工作人員使我們的旅行更加精彩。整個酒店棒極了，到濱水區和其他餐館都很方便，但我們每天都在酒店吃飯。一定會再住在那裡。
We are so honored that we were a part of your tour and that we made it enjoyable for you. We thank you for your kind words and your recommendation, and cannot wait to welcome you back.
我們入住的是一間面朝大海的普通套房，並且在那兒一共住了五晚，在這期間，這家酒店沒有任何可以讓我們抱怨的地方。酒店的員工們周到而熱心，他們一次又一次不厭其煩地幫助我們，以使我們度過一個更加美好的假期。這兒的早餐十分討人喜歡，有着豐富的菜品供你選擇。酒店的地段很棒，尤其是他們還提供免費的穿梭巴士往返於附近的許多地點，比如維多利亞阿爾弗雷德碼頭（V&A waterfront）。
Thank you so very much for your kind words and rating. We appreciate all your efforts and glad that you had an enjoyable time with us. We hope to welcome you back in the near future.
我們在溫徹斯特大廈旅館住了兩晚，住宿非常愉快。房間很好，飯菜也很好。酒店的位置也完美:就在海濱大道上，在紅色巴士站對面！:-)我們向所有的朋友和家人推薦這裏。
We are indeed situated at the best spot in Cape Town, our location is superb. I am very happy to hear that you had a wonderful time at the Winchester Mansions and we appreciate your recommendation. Thank you for your kind rating. We hope to see you again in the near future.
