Thank you for taking the time to share your recent experience with us.
Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at Protea Hotel Cape Town North Wharf.
In order to better uphold our commitment to deliver exceptional service to every guest from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our guest service experience.
We hope to welcome you again whenever your travels bring you back to Cape Town.
We really appreciate your review and compliment to facilities and the friendly team.
I will be sure to share with Tiaan that he was mentioned!
Trust you will enjoy the remainder of your training time with us at Protea Hotel North Wharf.
Dear Safa N
Thank you so much for your Trip Advisor review!
Not that you want to necessary take care of domestic chores, while traveling it is good to have the comforts from home. Glad you enjoyed your time with us.
Sorry about the Spring weather, but we are all praying for more rain for Cape Town.
Dear Joe C
Thank you so much for sharing your feedback with us after your stay.
Really appreciate it!
Dear Denver B
I am glad you enjoyed your stay with us and that the facilities and service met your expectations. We appreciate the time you spent to share your experience with us.
Ronel will be so proud to read your commendation.