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1 - 6 則評論(共 22,478 則)
翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2019年7月7日已評論

我們剛在7月19日家庭度假回來。這是一家過度宣傳的酒店。他們給了我們一個房間,從那裡步行10分鐘就能到酒店裡的餐廳。房間沒有每天打掃,只好請求他們打掃,結賬時,前台的員工的態度——好像求他在幫我們的忙。

感謝 Srikant C
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。原文語言為英文,源自www.tripadvisor.com 查看原文
Quality-Majestic,蓬塔卡納殖民大華全包飯店 的 Customer care,回應了這篇評論回覆日期:2019年7月7日
Google 翻譯

Dear Srikant C,

Firstly, I would like to thank you for sharing your experience here on Tripadvisor.


Thank you so much for the sharing your thoughts with us in regards to your stay.

Please be ensured that we take your comment seriously and we will immediately address the points mentioned by you within our team to improve our service.  In regards to your experience with some of our staff members, we would like to first and foremost apologize if at any point you felt you were not treated with the utmost respect and courtesy.

Once again, we are very sorry if we failed to meet your expectations. However, I sincerely hope that you will provide us with an opportunity to redeem ourselves, and prove to you that this experience does not correspond to our service standards, by visiting us again in the not too distant future.

Sincerely,


Claris Espinal
Customer Care
Majestic Resorts

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2019年5月7日已評論

每天的天氣都很好!這個度假村棒極了,我們享受了所有的活動!但最好的是這裏的員工。他們非常友好和隨和。我們的管家,喬萬尼·文圖拉,太不可思議了!!我們本來不需要太多的幫助,但他儘力保證我們的旅行完美!喬萬尼知識淵博,彬彬有禮!他讓我們的旅行更完美!自助餐的服務員阿多尼·塞達諾,也很棒。他很有禮貌和做事高效。因為他出色的服務,我們在自助餐上吃得比預期的多。福斯特是我們另一個最愛的服務員。他總是很愉快和風趣!遊泳池邊酒吧的工作人員也棒極了!他們工作非常努力!

1  感謝 BeachnauFam
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。原文語言為英文,源自www.tripadvisor.com 查看原文
Quality-Majestic,蓬塔卡納殖民大華全包飯店 的 Customer Care,回應了這篇評論回覆日期:2019年5月7日
Google 翻譯

Dear BeachnauFam,

Firstly, the entire team of Majestic Colonial wants to thank you for sharing your experience with the rest of the TripAdvisor community.

We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities.

We are so happy to hear that our team took such a great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life. 

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Sincerely,

Ada Luz De la Cruz
Customer Care
Majestic Resorts

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翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2019年3月3日已評論

這是我去過最好的度假村,有很多樂趣,這裏的工作人員也是最棒的。Maximo和Felipe是我遇到過的最好的酒保,如果你想讓他們為你製作一杯飲品,那麼我非常推薦冰凍龍舌蘭日出。我還要特別感謝自助餐的服務員milsalidia,你是最棒的,總是帶着微笑招呼我們,而且在我們早餐和午餐的時候非常關心我們。而且我們還要給Fly(我們是這麼稱呼她的)一個大大的贊,她是沙灘自助餐的早晨的自助餐的招待,非常有趣,很喜歡和我們開玩笑。最後我要感謝的是泳池旁的服務員Anna Louise,你總是會給我們送上飲料,而且總是帶着微笑。泳池酒吧的酒保也非常棒。

感謝 605Kathy
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。原文語言為英文,源自www.tripadvisor.ca 查看原文
Quality-Majestic,蓬塔卡納殖民大華全包飯店 的 Customer Care,回應了這篇評論回覆日期:2019年3月3日
Google 翻譯

Dear 605Kathy,

Thank you so much for your wonderful words and for taking the time to tell the TripAdvisor community about your stay.

It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. It thrills us to read that your stay was an unforgettable experience and that you received a very friendly and attentive service from our team, especially from Maximo, Felipe, Milsalidia, and Ana Luisa.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,

Ada Luz De la Cruz
Customer Care
Majestic Resorts

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翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2019年2月9日已評論

我們在colonial酒店俱樂部的成人專區時,一切都超出了我們的預期。天氣很好。海灘也非常棒,尤其是如果你能弄到一張沙灘床的話!房間很好。地面保持得很乾凈。食物很美味,尤其是你喜歡新鮮的魚和蔬菜的話。服務很及時,工作人員總是面帶微笑。健身俱樂部比較一般(老式跑步機)。我們在這裏過得很愉快。我們回到家時比走的時候快樂多了。謝謝! !四星級酒店,但是有五星級的體驗!還有一件事,請嘗嘗特雷斯里奇冰淇淋。

感謝 EddieBNYC1
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。原文語言為英文,源自www.tripadvisor.com 查看原文
Quality-Majestic,蓬塔卡納殖民大華全包飯店 的 Customer Care,回應了這篇評論回覆日期:2019年2月10日
Google 翻譯

Dear EddieBNYC1,

Greetings from Majestic Colonial and thank you very much for taking the time to share your review here on TripAdvisor.

Thank you from the bottom of our hearts for your thoughtful review. It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable for the entire family. 

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.

Sincerely,

Ada Luz De la Cruz
Customer Care
Majestic Resorts

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2019年1月16日已評論 透過行動裝置

Majestic Colonial酒店真的超出了我對我的第一次度假的期待。我很高興我們選擇了Majestic Colonial酒店,還得到了額外的照顧,真是太好了!酒店的管家埃德溫人太好了,讓我們的入住更加愉快!員工也超級友好熱情,我們剛去就對他們產生了很好的印象!!這是一次非常美妙的住宿!

1  感謝 sandseaker
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。原文語言為英文,源自www.tripadvisor.com 查看原文
Quality-Majestic,蓬塔卡納殖民大華全包飯店 的 Customer care,回應了這篇評論回覆日期:2019年1月18日
Google 翻譯

Dear sandseaker,

Firstly, the entire team of Majestic Colonial wants to thank you for sharing your experience with the rest of the TripAdvisor community.

Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.

We would love the opportunity to welcome you back. Please let us know when you are booking your next visit so we can be ready to give you a warm, Majestic welcome.



Sincerely,

Claris Espinal
Customer Care
Majestic Resorts

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