昨天剛剛從這家很贊的酒店回來。是第一次去那兒。度過了一段令人難忘的時光。我們的管家Luis很棒。當我們需要任何東西的時候都會在。調酒師Felipe，Maximo和Maria是我們最喜歡的三個。自助餐負責人Andreily（拼寫可能不太對）真的很貼心。樓層維護的很完美。房間很漂亮。食物不錯，飲品很棒。在沙灘俱樂部那邊很難找到椅子或者是床，但是在泳池邊就不用擔心。本來可以避免蚊蟲叮咬，但是我猜我可能噴的葯不夠多。強烈推薦這家酒店。已經在計劃下次旅行再回來啦！！更多
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我們剛在7月19日家庭度假回來。這是一家過度宣傳的酒店。他們給了我們一個房間，從那裡步行10分鐘就能到酒店裡的餐廳。房間沒有每天打掃，只好請求他們打掃，結賬時，前台的員工的態度——好像求他在幫我們的忙。
Dear Srikant C,
Firstly, I would like to thank you for sharing your experience here on Tripadvisor.
Thank you so much for the sharing your thoughts with us in regards to your stay.
Please be ensured that we take your comment seriously and we will immediately address the points mentioned by you within our team to improve our service. In regards to your experience with some of our staff members, we would like to first and foremost apologize if at any point you felt you were not treated with the utmost respect and courtesy.
Once again, we are very sorry if we failed to meet your expectations. However, I sincerely hope that you will provide us with an opportunity to redeem ourselves, and prove to you that this experience does not correspond to our service standards, by visiting us again in the not too distant future.
Sincerely,
Claris Espinal
Customer Care
Majestic Resorts
每天的天氣都很好！這個度假村棒極了，我們享受了所有的活動！但最好的是這裏的員工。他們非常友好和隨和。我們的管家，喬萬尼·文圖拉，太不可思議了！！我們本來不需要太多的幫助，但他儘力保證我們的旅行完美！喬萬尼知識淵博，彬彬有禮！他讓我們的旅行更完美！自助餐的服務員阿多尼·塞達諾，也很棒。他很有禮貌和做事高效。因為他出色的服務，我們在自助餐上吃得比預期的多。福斯特是我們另一個最愛的服務員。他總是很愉快和風趣！遊泳池邊酒吧的工作人員也棒極了！他們工作非常努力！
Dear BeachnauFam,
Firstly, the entire team of Majestic Colonial wants to thank you for sharing your experience with the rest of the TripAdvisor community.
We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities.
We are so happy to hear that our team took such a great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.
We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.
Sincerely,
Ada Luz De la Cruz
Customer Care
Majestic Resorts
這是我去過最好的度假村，有很多樂趣，這裏的工作人員也是最棒的。Maximo和Felipe是我遇到過的最好的酒保，如果你想讓他們為你製作一杯飲品，那麼我非常推薦冰凍龍舌蘭日出。我還要特別感謝自助餐的服務員milsalidia，你是最棒的，總是帶着微笑招呼我們，而且在我們早餐和午餐的時候非常關心我們。而且我們還要給Fly（我們是這麼稱呼她的）一個大大的贊，她是沙灘自助餐的早晨的自助餐的招待，非常有趣，很喜歡和我們開玩笑。最後我要感謝的是泳池旁的服務員Anna Louise，你總是會給我們送上飲料，而且總是帶着微笑。泳池酒吧的酒保也非常棒。
Dear 605Kathy,
Thank you so much for your wonderful words and for taking the time to tell the TripAdvisor community about your stay.
It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. It thrills us to read that your stay was an unforgettable experience and that you received a very friendly and attentive service from our team, especially from Maximo, Felipe, Milsalidia, and Ana Luisa.
We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.
Sincerely,
Ada Luz De la Cruz
Customer Care
Majestic Resorts
我們在colonial酒店俱樂部的成人專區時，一切都超出了我們的預期。天氣很好。海灘也非常棒，尤其是如果你能弄到一張沙灘床的話!房間很好。地面保持得很乾凈。食物很美味，尤其是你喜歡新鮮的魚和蔬菜的話。服務很及時，工作人員總是面帶微笑。健身俱樂部比較一般(老式跑步機)。我們在這裏過得很愉快。我們回到家時比走的時候快樂多了。謝謝! !四星級酒店，但是有五星級的體驗!還有一件事，請嘗嘗特雷斯里奇冰淇淋。
Dear EddieBNYC1,
Greetings from Majestic Colonial and thank you very much for taking the time to share your review here on TripAdvisor.
Thank you from the bottom of our hearts for your thoughtful review. It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable for the entire family.
We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.
Sincerely,
Ada Luz De la Cruz
Customer Care
Majestic Resorts
Majestic Colonial酒店真的超出了我對我的第一次度假的期待。我很高興我們選擇了Majestic Colonial酒店，還得到了額外的照顧，真是太好了！酒店的管家埃德溫人太好了，讓我們的入住更加愉快！員工也超級友好熱情，我們剛去就對他們產生了很好的印象！！這是一次非常美妙的住宿！
Dear sandseaker,
Firstly, the entire team of Majestic Colonial wants to thank you for sharing your experience with the rest of the TripAdvisor community.
Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.
We would love the opportunity to welcome you back. Please let us know when you are booking your next visit so we can be ready to give you a warm, Majestic welcome.
Sincerely,
Claris Espinal
Customer Care
Majestic Resorts
