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Dear Douglas M,
Thank you so much for sharing your experience with us. We are so pleased that were able to make your short time with us memorable. We hope that next time you are able to stay with us a little longer!
Sales and Marketing Coordinator
DoubleTree Orlando East - UCF Area
Thank you for your review and for mentioning Ariel and Kelly for their concern and follow up with your AC issues. Our new menu is designed to accommodate special diets and we are pleased that you enjoyed your dining experience.
We appreciate your comments regarding the availability of parlor/suites and the inconsistent delivery of this information by our front desk team. I will share your experience today with our leadership team for their focus and follow-up as this is obviously a training issue. Thank you for your review and please contact me directly should your travel plans include a return visit to the East Orlando area and I will attend to your accommodations personally.
Dear Karen C,
Thank you for recognizing Ana, one of our newest desk agents, for the service she provided at check-in. We also are grateful that you mentioned the cleanliness and décor of your guest room.
Thank you so much for sharing this experience great experience you had at our property with us. We are happy that our proximity to UCF is a reason you love to stay with us, but we are thrilled to hear our staff always creates an even better experience for you! We look forward to welcoming you back in the near future with our famous DoubleTree Cookies waiting for your arrival!
Dear Alex P,
Thank you for your review and for complimenting your guest room and that you liked our location. There are rate plans that include breakfast and we recommend that you consider this option the next time you choose to stay at a DoubleTree Hotel. Additionally, we suggest that you become a member of the Hilton Honors loyalty program which will include breakfast after you achieve Gold or Diamond level status.