在酒店度過兩晚我感到很失望。優點是：1.酒店靠近LGA機場。2.房間很好，視野很棒。3.價格合理。4.位置不錯，酒店靠近最近的地鐵站。缺點 ：1.作為白金精英，在辦理登機手續時無法獲得身份認可。 招待員很粗魯。2.房間沒有昇級。3.免費早餐很差（麻煩看看吸引人的圖片）難道是因為免費給精英的？4.選了綠色選擇，但沒有給予獎勵積分;5.房間太暗了，燈光控制用戶不友好。
Thank you for taking the time to share your valuable feedback. My name is Orlando Cabrera and I am the Assistant General Manager at the Four Points by Sheraton Long Island City/Queensboro Bridge. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.
Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at the hotel directly. I look forward to speaking with you in order to restore your confidence in the Four Points by Sheraton Long Island City/Queensboro Bridge.
Thank you for taking the time to review your recent visit it was a pleasure having you stay with us. It was indeed unfortunate than you were awoken in the night to obtain payment. I am not sure why the entire payment was not taken upon arrival perhaps it was not available at the time of check in as is the custom when registering guest. This would need to be investigated. Nonetheless I do hope the accommodations were comfortable, clean and to your liking.
Once again it was a pleasure having you stay with us we look forward to seeing you in the hotel again next time your travels bring you back to the NYC area.
Yours in hospitality,
Dear 960 Willemk,
Thank you for choosing to stay at the Four Points by Sheraton Long Island City/Queensboro Bridge and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Being a small property and having limited resources we do tend to follow through with the cancellation policy, however contact me at your leisure so we can discuss this further.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Long Island City.
Assistant General Manager
Four Points by Sheraton Long Island City / Queensboro