Dear Ibu Ida,
I am sorry you felt your stay not to be good value. Only our Suites have a bath tub, the other rooms have shower only. As for the lighting, it seems to be very subjective - what for one person seems too bright can for another seem too dim. I will, however, have your room checked to see that the correct wattage of bulb has been used in all light fittings.
Many thanks for your comments.
Many thanks... We make all our own gelatos at the hotel and I am very proud of them, they are great...Thank you for your nice comments.
I am really sorry about your experience at breakfast. We are undergoing a major refurbishment of our main restaurant. Basically we have almost completely demolished it and are rebuilding it now. It will re-open in April. So we are currently serving breakfast on the 8th Floor which is working very well. Due to prior bookings for that space and all our other banqueting spaces we had to move the breakfast for two days in February to the Pendopo Palace area - I am sorry if for any reason the service was any less that usual. We often serve functions and meals in this area so everything should have been okay.
I have mentioned this to our F&B service team so thank you for your comments.
I am also really happy that your kids loved our children's facilities, we recently opened our brand new Lare Kids Club and it has been very well received by our younger guests..!!!
Please do come back and see us when our new restaurant is open - I am very excited about this latest addition and improvement to our facilities.
Many thanks again.