Laurie,

Thanks so much for checking out our new hotel! I am sure it was frustrating to return to your room and not have the clean, well-stocked room you expected, and I apologize for your inconvenience. I also appreciate your feedback as it gives us another opportunity to train, learn and continually improve.

I would welcome the chance to learn more about your experience. If you are willing to share, please feel free to call the hotel at 412-281-2900 and ask for the available manager on duty. Thanks again, and I hope to speak to you soon!

Sincerely,

Christopher P.