在美國其它城市的不同大使酒店都住過，匹茲堡的這家是最寬敞的，位處中心，周圍有很多餐廳，去市裡的很多景點也很近。辦理入住在25層，也是吃自助餐和晚上享用“優惠時段”的地方。很適合跟朋友聚會的地方。套房的景色很棒（18層）酒店的員工很友好，給了我們很多不同的觀光建議。
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房間和服務員都很好很熱情，尤其是酒保。但是，雖然早餐很好，他們也沒有及時補充食物。比如我喜歡我早上吃的燕麥片，兩個早晨都在早餐結束前一小時被拿完了，沒有再裝上。早餐卡片上提到的東西與實際不符，這表明更多的食物沒有提供。除了這一點之外，對於需要支付的價格感到有點失望（代客泊車）
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy with the complimentary breakfast. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Brittany V.
Front Office Manager
房間不幹凈,我擦掉電視屏幕上很多灰塵，很難看到窗外的景色，因為窗戶太髒了。早餐服務很差,我兩次要求給橙汁機加滿水，但都沒有成功。晚上的招待很差;食物看起來不新鮮，而且幾乎什麼都沒有。非常令人失望的旅程!
Thank you for sharing your recent experience at the Embassy Suites by Hilton Pittsburgh Downtown. Your willingness to share your thoughts is appreciated and I apologize for the inconveniences that you experienced during your stay. The Embassy Suites by Hilton Pittsburgh Downtown is committed to providing our guests with the highest quality services and facilities. Although we have taken immediate actions to correct these issues, we sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our hotel, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Please call me direct at 412-930-0620 if you would like to discuss this further.
I hope you will allow us the opportunity to serve you in the future.
Sincerely,
Carol Darabant
這家酒店非常完美，無論是舒適的豪華客房、景觀、出色的免費早餐、自助餐/煎蛋卷、歡樂時光的接待還是一流的專業員工，所有這些都棒極了！酒店酒吧/餐廳的茱莉亞總是笑容滿面，而晚上招待會的那個男招待員丹更是令人愉悅。嗚嗚！趕緊預訂吧！！
美麗的酒店，美妙的景色。晚上接待處有小吃和成人飲料，真是給我們的逗留增添了不少樂趣。早餐棒極了!孩子們在室內遊泳池玩得很開心。房間乾淨又寬敞。唯一的缺點是，拉床很不舒服，但不管怎樣，大多數人都不在意。普通的床太棒了!
