Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy with the complimentary breakfast. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Brittany V.
Front Office Manager

Thank you for sharing your recent experience at the Embassy Suites by Hilton Pittsburgh Downtown. Your willingness to share your thoughts is appreciated and I apologize for the inconveniences that you experienced during your stay. The Embassy Suites by Hilton Pittsburgh Downtown is committed to providing our guests with the highest quality services and facilities. Although we have taken immediate actions to correct these issues, we sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our hotel, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Please call me direct at 412-930-0620 if you would like to discuss this further.

I hope you will allow us the opportunity to serve you in the future.
Sincerely,
Carol Darabant