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1 - 6 則評論(共 2,758 則)
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
1 週前的評論

對於基礎的標準間來說,我覺得房間的價格是很昂貴的。床很舒服,一切都很乾凈。光線和隔音效果都很出色。靠近機場非常方便,但沒有飛機噪音干擾睡眠。我們房間的鑰匙卡重複出現沒有正確編碼的問題,我們不得不上下往返房間和接待處兩次。雖然工作人員幫忙解決了這個問題,但這對於長途飛行后的我們來說還是有一點煩。

與 Pan Pacific Hotels Group 合作收集的評論
感謝 WineJourneys
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
GeneralManagerPRML,希爾頓墨爾本國際機場酒店 的 General Manager,回應了這篇評論回應日期:1 週前
Google 翻譯

Dear WineJourneys,

Thank you for sharing your review.

We were pleased to note that you enjoyed your stay with us. It is through continuous feedback, from guests such as yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

We look forward to welcoming you back to the hotel in the future.

Kind regards,
David Tonkin

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2 週前的評論 透過行動裝置

我們在這裏過夜,準備搭乘國際航班。從墨爾本機場穿過人行道的交通不便。工作人員非常友好,很給力。房間很大,可以看到遠處城市的景色。因為餐館很貴,我們穿過馬路去機場買些食物和咖啡。

感謝 gfun_11
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
GeneralManagerPRML,希爾頓墨爾本國際機場酒店 的 General Manager,回應了這篇評論回應日期:2 週前
Google 翻譯

Dear gfun_11,

Thank you for taking the time to share your review. We aim to take the hassle out of flying and we were delighted to know that you enjoyed such a seamless stay with us, from our friendly service, well appointed rooms and fantastic location. We look forward to welcoming you back to the hotel again.

Kind regards,
David Tonkin

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年9月5日的評論

這家酒店的位置不錯,尤其是你坐了長途航班之後。如果你晚上很晚到酒店的話,位置還是挺不錯的,床也非常舒適。廁所非常寬敞,早餐挺不錯的,工作人員也不錯。

與 Pan Pacific Hotels Group 合作收集的評論
感謝 Lois H
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
GeneralManagerPRML,希爾頓墨爾本國際機場酒店 的 General Manager,回應了這篇評論回應日期:4 週前
Google 翻譯

Dear Lois H,

Thank you for taking the time to share your review.

We were pleased to know you enjoyed our fantastic location, custom made pillow top beds and delicious buffet breakfast - a great way to start the day. It is through continuous feedback from guests such as yourself that we are able to objectively review the products and services we deliver and thank you for your comments, which have been shared with our team to congratulate them on a job well done.

We look forward to welcoming you back to the hotel for another great stay.

Kind regards,
David Tonkin

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年8月5日的評論

回顧2016年6月!我在從倫敦到達爾文的途中遺失了行李,於是在這裏度過了一個晚上。他們在辦理登機手續時做得很好,還為我提供了牙刷等。房間很大,很現代,很舒服,很安靜,有個浴缸,這真的救了我疲憊的身體!從國際機場到那裡只需要幾分鐘,我肯定還會呆在那裡。

感謝 Netski66
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
GeneralManagerPRML,希爾頓墨爾本國際機場酒店 的 General Manager,回應了這篇評論回應日期:2018年8月6日
Google 翻譯

Dear Netski66,

Thank you for taking the time to share your review regarding your most recent stay.

We were sorry to hear that your were luggage went missing while transiting but were pleased that our team were able to help and make your stay as comfortable as possible. We believe we have a great product and a fantastic team who are filled with enthusiasm, it is always gratifying to receive such positive feedback. We hope you enjoyed the rest of your travels and look forward to welcoming you back again.

Kind regards,
David Tonkin

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年7月14日的評論 透過行動裝置

在T4跟煩人的停車員工在停車站有了不好的體驗之後,這家酒店的快速入住實在是太令我喜歡了。感動之餘,這裏的入住歡迎和服務都是超出想象的好。餐廳員工人很好,房間超級棒,床很舒服。我用完晚餐后發現了我房間里的小便條和小禮物,真的很讓我開心。我隔天早上在餐廳用了美味的早餐,這家酒店會成為我出入墨爾本的最佳選擇。

感謝 Riverina54
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
GeneralManagerPRML,希爾頓墨爾本國際機場酒店 的 General Manager,回應了這篇評論回應日期:2018年7月22日
Google 翻譯

Dear Riverina54,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport.

I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Kind Regards,

David Tonkin

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年5月13日的評論

我們覺得這家酒店很不值,價錢不低,我們真的來錯了。走廊里非常吵,浴室也很破,瓦片都掉了,還有一些瓦片有裂縫,真的讓我們很失望,不過我認為你可以提高標準。這是我們第一次住,以後再也不會來了。

1  感謝 r0nandvicki
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
GeneralManagerPRML,希爾頓墨爾本國際機場酒店 的 Manager,回應了這篇評論回應日期:2018年5月22日
Google 翻譯

Dear r0nandvicki,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Management

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