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房間和衛生間有蒼蠅!我兩次要求解決,第一次他們顯然只是噴了一下殺蟲劑,讓蒼蠅死在了毛巾上面。第二次,有人過來看了一下,告訴我們他們還會過來,但根本沒有回來。我要求換一間房,他們告訴我都賣完了。一開始為什麼要租給我這樣一個房間?!我給酒店的位置、寬敞(但陳舊)的房間打2星。
Hello and thank you for letting us know about this. We apologize for the flies and hope the rest of your trip was enjoyable. Your feedback is very much appreciated, as it helps us to improve in the future. Again, thank you so much. Please let us know if you need anything else by calling 212-707-5000.
我們在這家酒店住了一間帶1張床/躺椅的公寓中。 到達時,前台工作人員平易近人,桌子後面的那個人彬彬有禮,但是有一點嚴肅,所有的事務都不是很愉快。 我們的公寓位於25樓,給我的第一印象是房間有點小,需要昇級,小廚房的狀況不佳,冰箱前的地毯被弄髒了。 主卧室很大,有一個漂亮的套間,休息區的沙發床很舒適,足夠大。 當我們在那兒時,他們在整個酒店前部搭建了腳手架,儘管沒有問題,但確實破壞了卡耐基音樂廳和下面街道的景緻。 工作人員非常好,房間乾淨、咖啡更換和浴室乾淨。 總的來說,這是一家不錯的酒店,住宿條件不錯,只是需要更新房間即可獲得5星級。 會再次來這家酒店。
Hello and thank you so much for the kind review about us! We really appreciate everything you mentioned about the rooms and our staff. Thank you again for your kind words. We hope you'll visit us again soon.
位置特別好。可以步行到時代廣場,哥倫布環路,百老匯,中央公園。所以有什麼問題?首先,電梯太不同步了,你可能要等上10 - 15分鐘! !!多麼令人沮喪!我們有一間帶門的套間。沒有隔音屏障,我們可以聽到隔壁房間里的人的聲音,就好像他們在我們房間里一樣!也很吵,能經常能聽到車聲,我們在22層,除此之外沒有其他問題。
We are grateful that you’ve taken the time to share your experience. It is a pleasure to know you valued our Midtown location. Our goal is to create the best possible stay, which is why we encourage our guests to let us know about their time with us. It is disappointing to learn that we may have missed the mark in some areas, as we are always happy to make any necessary adjustments to help you feel more comfortable and right at home. We’ve let our team know of the issues you encountered with the elevator. We hope you’ll give us another opportunity to welcome you back in the future.
特別喜歡這附近的地方,喜歡門衛全天都在職併為我們叫出租車。酒店頂樓的酒吧和邁克爾在晚上十點左右會成為我們快樂的時光,雖然我希望他們有更好的伏特加供我選擇。我喜歡邁克爾,他人很好,還幫我慶祝生日。這是很好的住處,在這裏你離一切都很近。
A trip to NYC is such a great way to celebrate! Thank you for choosing to stay with us at The Manhattan Club for your birthday getaway. We love knowing you enjoyed our Midtown location as well as the fun you had in our Club Lounge. It would be our pleasure to welcome you back again.
我們在曼哈頓俱樂部住了兩個晚上。入住時間是下午四點而簽出檢查時間是上午11點。這是我在住宿登記的最新情況,極不方便。他們需要5個小時打掃房子嗎?
Thank you for reaching out to us. We always want our guests to savor each moment they have with us and learning that your experience did not meet your expectations is disheartening. As you mentioned, our check in time is 4pm and our check out time is 11am. Please know that our website is the best source of information for any of our policies at our property but we regret if there was any confusion. Our team will always do all they can to accommodate earlier arrivals if possible. We value your feedback and want to thank you for taking the time to share your comments. It's our hope that you will give us another opportunity to provide you with an experience that is nothing short of exceptional.
我們在這裏住的不錯。我們的房間很棒,非常乾淨。浴室櫃的空間不夠有點令人煩惱。入住辦理時間也比較晚(下午4點)-如果能提早些就更好了。電梯的位置有點奇怪。除了客梯,你也可以使用員工電梯。客梯的走廊經常堆放着垃圾袋,味道不是很好。電梯門關的很快。這些都是小問題,其他都很好。
We appreciate every review; thank you! Our goal is to ensure that your entire experience is positive and met with exemplary service and fresh accommodations. While our check in time is 4pm, our team is happy to hold your luggage so you can begin to make the most of your time in the city. We can let you know when your guest room is available. If ever anything is amiss, we are happy to take care of it right away. It would be our pleasure to welcome you again to The Manhattan Club.