We are delighted to hear you enjoyed a peaceful and relaxing experience at Vana Belle, a Luxury Collection Resort, Koh Samui. With an exclusive offering of only 80 suites and villas, Vana Belle is a boutique-style property that offers its guests a very personalized level of service.
Thank you for sharing such positive feedback about our luxurious breakfast and delightful afternoon tea. These are both served in Kiree restaurant, overlooking beautiful Chaweng Noi beach and the azure waters of the Gulf of Thailand.
Once again, thank you for taking the time to leave a positive review of your memorable stay. We hope you will return to Belle on your next visit to the paradise island of Koh Samui.
Thank you for sharing your views as we welcome and encourage all feedback in our quest to offer the best possible experiences for our guests.
Nevertheless, for reasons of transparency within the TripAdvisor community we feel it important to clarify that you have not yet stayed at our resort.
This clarification aside, we are very sorry to hear you experienced some inconvenience during the reservation process. We understand you made a reservation via a third party website and selected a room rate with a non-cancellation policy. As advertised on our website (and on third-party websites), the maximum number of adults that can occupy the suite you selected is three. When you then requested to add a fourth adult, we were unable to physically accommodate your request due to the available space in the room. To help remedy this, our reservations team then offered to assist you to book an additional suite so you could enjoy your family vacation at Vana Belle.
Please rest assured that we offer a wide variety of flexible and non-flexible rates that can be reserved directly with the hotel. With this in mind, our team remains at your disposal to help you arrange sufficient accommodation for your forthcoming family vacation. We look forward to welcoming you to our beautiful resort in Koh Samui very soon.